Auction House thievery Lelands style

[Al C.risafulli]

Even though LotG says they do not charge for insurance, I seriously doubt it costs $180 to send a 35"x28" advertising piece, so I would bet they did add a 1% insurance charge despite their claim.

Hi Michael!

I don't intend to get involved in this thread; I just wanted to circle back and clarify something on this post, which was brought to my attention last night.

We ship items of that size via FedEx 2-day, because packages of that size are not eligible for USPS "Click and Ship" service (and because we find FedEx more trustworthy with large packages). Because the item you won is extremely delicate, we special-ordered a 31 x 36 x 3" deluxe artwork shipper (ULine model S-9919, cost $103.00) to help prevent damage in shipping. With the piece inside, the box weighs about 11 pounds. The cost to send a package of that size and weight via Fed Ex 2-Day from our location to yours (without insurance) is $189.12.

So, factoring the costs of materials plus shipping, our cost to get your package to you is $292.12.

We charged you $177.33 for shipping, plus $3.00 for packing materials. I guess our software underestimated the shipping costs a little bit!

We do not charge for insurance.

Hope this helps!

-Al

[Peter_Spaeth]

Also noteworthy that the communication to Steven was not exactly from a low level employee.

https://lelands.com/our-experts

[Peter_Spaeth]

Originally Posted by oldjudge

There is no excuse for Leland’s not responding. I have emailed Josh twice with no response. I thought they were better than this.

Maybe they don't work weekends.

[oldjudge]

Originally Posted by Al C.risafulli

Hi Michael!

I don't intend to get involved in this thread; I just wanted to circle back and clarify something on this post, which was brought to my attention last night.

We ship items of that size via FedEx 2-day, because packages of that size are not eligible for USPS "Click and Ship" service (and because we find FedEx more trustworthy with large packages). Because the item you won is extremely delicate, we special-ordered a 31 x 36 x 3" deluxe artwork shipper (ULine model S-9919, cost $103.00) to help prevent damage in shipping. With the piece inside, the box weighs about 11 pounds. The cost to send a package of that size and weight via Fed Ex 2-Day from our location to yours (without insurance) is $189.12.

So, factoring the costs of materials plus shipping, our cost to get your package to you is $292.12.

We charged you $177.33 for shipping, plus $3.00 for packing materials. I guess our software underestimated the shipping costs a little bit!

We do not charge for insurance.

Hope this helps!

-Al

I can add that Al sent a framed lot to me several years ago and lost money on the shipping. Al is an honest guy!

[calvindog]

Originally Posted by Al C.risafulli

Hi Michael!

I don't intend to get involved in this thread; I just wanted to circle back and clarify something on this post, which was brought to my attention last night.

We ship items of that size via FedEx 2-day, because packages of that size are not eligible for USPS "Click and Ship" service (and because we find FedEx more trustworthy with large packages). Because the item you won is extremely delicate, we special-ordered a 31 x 36 x 3" deluxe artwork shipper (ULine model S-9919, cost $103.00) to help prevent damage in shipping. With the piece inside, the box weighs about 11 pounds. The cost to send a package of that size and weight via Fed Ex 2-Day from our location to yours (without insurance) is $189.12.

So, factoring the costs of materials plus shipping, our cost to get your package to you is $292.12.

We charged you $177.33 for shipping, plus $3.00 for packing materials. I guess our software underestimated the shipping costs a little bit!

We do not charge for insurance.

Hope this helps!

-Al

Al, when are my cards going out? Josh charged me $2 million for insurance but he’s a fast shipper!

[oldjudge]

Was that $2 million with the reduced shipping charge?

[Al C.risafulli]

Al, when are my cards going out?

Coming Soon

-Al

[calvindog]

Originally Posted by oldjudge

Was that $2 million with the reduced shipping charge?

No, his dog delivered the package. He has multiple jobs at Lelands.

[CuriousGeorge]

I am actually really laughing out loud on that one

Originally Posted by calvindog

No, his dog delivered the package. He has multiple jobs at Lelands.

[oldjudge]

?

[calvindog]

B590A811-C9FC-480B-8646-C03041922039.jpeg

[CuriousGeorge]

Josh and Jillian are probably on a private island with their shipping charges.

Originally Posted by Peter_Spaeth

Maybe they don't work weekends.

[Aquarian Sports Cards]

Originally Posted by Peter_Spaeth

From Leland's terms and conditions.

Our shipping rates are industry competitive.

It's all a matter of perspective. From their POV they're winning the competition...

[Peter_Spaeth]

Originally Posted by calvindog

Attachment 376929

Placing his bids is he?

[CuriousGeorge]

I think hes on the Fedex site calculating shipping charges.

Originally Posted by Peter_Spaeth

Placing his bids is he?

[Stampsfan]

Originally Posted by Peter_Spaeth

There were so many terrible songs in the 70s it would be hard to rank them. This one is up there for sure. Although it can't top Feelings or You Light Up My Life.

If you hated that "Feelings" song as much as I did, you need to listen to the Offspring version. Off Americana if I recall correctly. Maybe the best remake ever.

[111gecko]

Any updates on this? Figured we would hear something today?..

[CuriousGeorge]

To be respectful of the board’s owner and the apparent censorship of fraud of the board’s advertisers, going forward any of my discussions of hobby related fraud will be handled in a more welcoming forum.

[bnorth]

Originally Posted by CuriousGeorge

To be respectful of the board’s owner and the apparent censorship of fraud of the board’s advertisers, going forward any of my discussions of hobby related fraud will be handled in a more welcoming forum.

Good luck finding said forum.

[CuriousGeorge]

Originally Posted by bnorth

Good luck finding said forum.

Weren’t you the guy who was called an idiot for pointing out fraud or do I have you confused with someone else?

[bnorth]

Originally Posted by CuriousGeorge

Weren’t you the guy who was called an idiot for pointing out fraud or do I have you confused with someone else?

Idiot, moron, shown a pic of a door, all sorts of hilarious stuff.

[AustinMike]

Originally Posted by Al C.risafulli

Hi Michael!

I don't intend to get involved in this thread; I just wanted to circle back and clarify something on this post, which was brought to my attention last night.

We ship items of that size via FedEx 2-day, because packages of that size are not eligible for USPS "Click and Ship" service (and because we find FedEx more trustworthy with large packages). Because the item you won is extremely delicate, we special-ordered a 31 x 36 x 3" deluxe artwork shipper (ULine model S-9919, cost $103.00) to help prevent damage in shipping. With the piece inside, the box weighs about 11 pounds. The cost to send a package of that size and weight via Fed Ex 2-Day from our location to yours (without insurance) is $189.12.

So, factoring the costs of materials plus shipping, our cost to get your package to you is $292.12.

We charged you $177.33 for shipping, plus $3.00 for packing materials. I guess our software underestimated the shipping costs a little bit!

We do not charge for insurance.

Hope this helps!

-Al

Hey Al,

This helps a lot. I was completely ignorant of the cost of sending such items. Even though ignorance is bliss, it can lead to footinmouthitis, a horrible disease.

My sincerest apologies.

Michael

[BruceinGa]

Originally Posted by Peter_Spaeth

Kung Fu Fighting
Muskrat Love
One Tin Soldier

One of my favorites is Let it All Hang Out by The Hombres!

[ruth-gehrig]

Has the OP not had any resolution or contact from Leland's about this?

[keithsky]

Well it's funny because the OP went on a big rant and rave in the begining to crickets now.

[calvindog]

Oh there’s an update. But it’s not going in a thread in the “all sports talk” watercooler section.

[bnorth]

Originally Posted by calvindog

Oh there’s an update. But it’s not going in a thread in the “all sports talk” watercooler section.

Is it going to be in the testing section at the very bottom?

[Leon]

Originally Posted by calvindog

Oh there’s an update. But it’s not going in a thread in the “all sports talk” watercooler section.

Could be interesting what a judge says to someone who doesn't read the rules or ask any questions? It would be right below the impeachment going on and the El Chapo Trial in national scope, I am sure....

[Republicaninmass]

Originally Posted by bnorth

Is it going to be in the testing section at the very bottom?

Right next to the NYPL library stamp

[Shoeless Moe]

Anyone else getting their item held up by Lelands due to their comments in this thread?

They rec'd my check on 12/13 or 12/14, yet blame the holidays for the delay:

"Thank you for bidding in our auction. We sincerely apologize for this inconvenience. Your order has not been shipped due to the Holiday and high volume of invoices in the queue.

We are doing our utmost to send your items out as soon as possible to avoid further delay."

Funny, how Love of the Game(ended 12/1) and Clean Sweep had auctions that same time frame, actually Clean Sweep(ended 12/13) ended almost a week after Lelands, thus they got my check a week later then Lelands(ended 12/6), yet I rec'd my Clean Sweep item over a week ago...and the LOTG item I also rec'd shortly after their auction ended. I even got a Consigner check from Goldin(ended 12/8) before Leland even ships my items let alone when I actually receive.

What a class organization. Delay my ass, you critique them and they play hostage with my long ago cashed check item.

And when someone from Lelands reads this, and they will, have the balls to reply.

[bnorth]

Originally Posted by Shoeless Moe

Anyone else getting their item held up by Lelands due to their comments in this thread?

They rec'd my check on 12/13 or 12/14, yet blame the holidays for the delay:

"Thank you for bidding in our auction. We sincerely apologize for this inconvenience. Your order has not been shipped due to the Holiday and high volume of invoices in the queue.

We are doing our utmost to send your items out as soon as possible to avoid further delay."

Funny, how Love of the Game(ended 12/1) and Clean Sweep had auctions that same time frame, actually Clean Sweep(ended 12/13) ended almost a week after Lelands, thus they got my check a week later then Lelands(ended 12/6), yet I rec'd my Clean Sweep item over a week ago...and the LOTG item I also rec'd shortly after their auction ended. I even got a Consigner check from Goldin(ended 12/8) before Leland even ships my items let alone when I actually receive.

What a class organization. Delay my ass, you critique them and they play hostage with my long ago cashed check item.

And when someone from Lelands reads this, and they will, have the balls to reply.

I am sure it is because of the holidays.

Would a company actually punish someone with the risk of losing future business? If so there would be a LOT of stupid going on.

[Shoeless Moe]

If it was delayed in shipping then I'd say yes that could be due to the Holidays, busy season for the Post Office, UPS & FEDEX. But how does the Holidays effect them, they arn't working? They are off like schools?

My office is still open. Closed for Christmas. 1 day. Some I'm sure get Eve off as well. Doesn't explain all the other days before and after.

Also, I got this from them on 12/17:

Thank you for bidding in our auction. We have received your payment/credit, thank you.

Your order is in process and will be shipped on or before 12/23/19.

How was my order "in process" on 12/17, now on 12/27 still not out and guessing its not going out this weekend so at earliest 12/30, if that.

[bnorth]

Originally Posted by Shoeless Moe

If it was delayed in shipping then I'd say yes that could be due to the Holidays, busy season for the Post Office, UPS & FEDEX. But how does the Holidays effect them, they arn't working? They are off like schools?

My office is still open. Closed for Christmas. 1 day. Some I'm sure get Eve off as well. Doesn't explain all the other days before and after.

Also, I got this from them on 12/17:

Thank you for bidding in our auction. We have received your payment/credit, thank you.

Your order is in process and will be shipped on or before 12/23/19.

How was my order "in process" on 12/17, now on 12/27 still not out and guessing its not going out this weekend so at earliest 12/30, if that.

Now for the big question. Is this going to affect if you bid with them again?

[Shoeless Moe]

Well I have been known to be impatient and been known to be wrong.......so.....I'll see how this plays out before I consider that.

Depends on how much longer it takes.

I know they've been reading this thread, so they will do one of 2 things now. Hold even longer, or ship it on Mon/Tues. We'll see.

Also, if you know you are not going to be shipping winners their items after the auction ends due to the Holidays, maybe don't have a pre-Holiday auction.

Again, Goldin, Love of the Game, Clean Sweep had no problem with their December auctions and the Holidays.

Lelands can't juggle an auction and the Holidays.....a little mind boggling.

[bnorth]

Originally Posted by Shoeless Moe

Well I have been known to be impatient and been known to be wrong.......so.....I'll see how this plays out before I consider that.

Depends on how much longer it takes.

I know they've been reading this thread, so they will do one of 2 things now. Hold even longer, or ship it on Mon/Tues. We'll see.

Also, if you know you are not going to be shipping winners their items after the auction ends due to the Holidays, maybe don't have a pre-Holiday auction.

Again, Goldin, Love of the Game, Clean Sweep had no problem with their December auctions and the Holidays.

Lelands can't juggle an auction and the Holidays.....a little mind boggling.

To the bold part, been there myself.

It would be nice to hear from others who won items in that auction on if they have received their items.

[Shoeless Moe]

AND...........I'm a Stooge.

or.....they saw this.


Or both!

So just got an email

"The items you have won have/will be shipped on 12/27/19."

a 1000 apologies.....salami salami baloney!!!

All good.

[earlywynnfan]

For me, payment received 12/13
Shipped 12/21
Received 12/23

[ruth-gehrig]

2 and a half years after previous post...

What ever happened?

I was recently charged nearly 9% shipping and insurance on a single baseball valued under $500. I emailed Lelands yesterday asking for an explanation and haven't heard back. Sounds like these excessive fees are continuing??

[ruth-gehrig]

Originally Posted by ruth-gehrig

2 and a half years after previous post...

What ever happened?

I was recently charged nearly 9% shipping and insurance on a single baseball valued under $500. I emailed Lelands yesterday asking for an explanation and haven't heard back. Sounds like these excessive fees are continuing??

Boring story short, if anyone still cares about this thread.....

Jillian has told me shipping charge of $42 for a single baseball was wrong and has been recalculated to $25!!

Watch your invoices from Lelands

[Republicaninmass]

She reduced mine from 25 to 10. I said please send small flat rate, no insurance. Card was less than 100$

[jethrod3]

This reminds me of some shenanigans I recently experienced with Beckett regarding insurance and shipping. A few months ago Beckett came to our local show. They did onsite grading and accepted cards that they would take back with them for grading and autograph authentication. I rarely grade cards, but I had an autographed card that was starting to rise rapidly and I wanted to know where it stood. So I submitted it for grading.

The cost of the grading and slabbing was reasonable. What wasn't was the insurance and shipping costs. I put the value at $2K (I wasn't quite sure what grade would be returned and felt this was accurate as I assumed it could come back even with a "6"). Insurance was $28 which seemed steep, but whatever----I accepted it. But I asked for the cheapest shipping method with a signature to be requested. It was suggested by the Beckett rep that I go with FED-EX 2-day delivery rather than FED-EX ground (because of "increased risk of jostling"), and that they would request a signature before leaving the package.

Not only did the FED-EX delivery person fail to attempt to get my signature, but they left just the package on my doorstep without knocking or ringing the doorbell. Even more concerning is that apparently they didn't even approach the doorstep. I have RING, and when we viewed the recording, there was no evidence of any delivery person entering the doorway area. This means that the person must have tossed the package onto the doorstep from several feet away, outside of the camera's view. To Beckett's credit, they had packed the slabbed card very well. There was no damage. But I felt it was wrong to pay an exorbitant rate for a service that was not provided. So I contacted Beckett. I received an email response from a lower level rep telling me that I was free to contact FED-EX myself, but that Beckett had nothing to do with the issue. So I emailed again, told them that this was hogwash because they arranged for the shipping, and asked to talk with a supervisor. The supervisor called me, apologized but gave no real reasonable explanation except to say that there have been other complaints about FED-EX by Beckett customers, and then offered to give me a credit of $7 toward my next submission. I have yet to receive an email confirming that.

The only happy ending is that the card came back faster than I thought, and with a grade that was much better than I expected (OK, much better---I'll never understand how people grade chicken-scratch autographs!!!) However, I remain soured on the overall grading card experience; something like this doesn't make me want to submit cards again any time soon.

[robertsmithnocure]

What is a fair price for shipping and insurance? I am not a customer of Lelands, but I spoke with a friend today who just won an item in their auction in the $20K range and was charged nearly $200 for shipping and insurance. The item is small and weighs less than a pound, so the standard UPS shipping portion of it is negligible.

He asked me my opinion and I said that I thought that 1% seemed exhorbanant to me, but I do not play in that league.

I was just curious as to what other's opinions are on this subject.

[cgjackson222]

I am no shipping expert, but I think the cost is for the insurance.

[robertsmithnocure]

Originally Posted by cgjackson222

I am no shipping expert, but I think the cost is for the insurance.

Yes, I corrected my post. I should have been more clear and said that the fee was for shipping and insurance. My guess is that shipping is probably on ly $20 for his item, but the insurance is nearly $200. The insurance portion is what he was questioning.

[Aquarian Sports Cards]

Originally Posted by robertsmithnocure

Yes, I corrected my post. I should have been more clear and said that the fee was for shipping and insurance. My guess is that shipping is probably on ly $20 for his item, but the insurance is nearly $200. The insurance portion is what he was questioning.

UPS insurance cost on $20,000 would be $230 (though of course they only honor insurance on cards up to $1000)

Postal Registered would be the way to go, the insurance is much cheaper on a registered packaged. Declared value of $20,000 would be postage plus $42.10

I imagine, like most auctions, they have private insurance, so guessing costs is tough, but if you know the other options you at least have an idea.

[gzman]

Hi Scott,
Is there any reason for an auction house to have a separate % insurance coverage if they have a policy covering their entire operation like Collectibles Insurance?
Mailing and Shipping – For shipments to your customers anywhere in the world. Temporary and permanent shipping coverages are available to accommodate your delivery needs.
Thanks for your insight!

[Aquarian Sports Cards]

Originally Posted by gzman

Hi Scott,
Is there any reason for an auction house to have a separate % insurance coverage if they have a policy covering their entire operation like Collectibles Insurance?
Mailing and Shipping – For shipments to your customers anywhere in the world. Temporary and permanent shipping coverages are available to accommodate your delivery needs.
Thanks for your insight!

Because that policy isn't free so why would you get the coverage for free? It costs thousands of dollars a quarter, even for our coverage which I am sure is lower in dollar value than the huge companies. We basically figured out, over the course of a year, what the insurance cost us compared to using postal or carrier insurance per package and pass along a HUGE discount (less than 50%) compared to the various carrier rates.

We lose a good amount of money on shipping every auction (we charge actual postage or shipping plus the discounted insurance rate plus $5, which in most cases doesn't even cover the supplies let alone the labor) so the idea that now we're going to insure for free is a non-starter. But I get it, half of the posts I respond to seem to take the point of view that auctions don't deserve to make money because they make too much money...

[Eric72]

Originally Posted by Aquarian Sports Cards

Because that policy isn't free so why would you get the coverage for free? It costs thousands of dollars a quarter, even for our coverage which I am sure is lower in dollar value than the huge companies. We basically figured out, over the course of a year, what the insurance cost us compared to using postal or carrier insurance per package and pass along a HUGE discount (less than 50%) compared to the various carrier rates.

We lose a good amount of money on shipping every auction (we charge actual postage or shipping plus the discounted insurance rate plus $5, which in most cases doesn't even cover the supplies let alone the labor) so the idea that now we're going to insure for free is a non-starter. But I get it, half of the posts I respond to seem to take the point of view that auctions don't deserve to make money because they make too much money...

Come on, Scott, didn't you know? Auction Houses are supposed to be nonprofits.

[Aquarian Sports Cards]

Originally Posted by Eric72

Come on, Scott, didn't you know? Auction Houses are supposed to be nonprofits.

I didn't realize it when I started, but I have been assured repeatedly on net54 that I am supposed to be running a charity

[gzman]

Scott, thanks for the insight. I appreciate it. But understand that many other auction houses line item the insurance at 1%(which is comparable to USPS as you stated) on top of very high shipping costs(sometimes stated with listing)-and buyer %'s that are higher than yours, and in some cases, much higher...

Because that policy isn't free so why would you get the coverage for free? It costs thousands of dollars a quarter, even for our coverage which I am sure is lower in dollar value than the huge companies. We basically figured out, over the course of a year, what the insurance cost us compared to using postal or carrier insurance per package and pass along a HUGE discount (less than 50%) compared to the various carrier rates.

We lose a good amount of money on shipping every auction (we charge actual postage or shipping plus the discounted insurance rate plus $5, which in most cases doesn't even cover the supplies let alone the labor) so the idea that now we're going to insure for free is a non-starter. But I get it, half of the posts I respond to seem to take the point of view that auctions don't deserve to make money because they make too much money...[/QUOTE]