Poor Response Buythatcard

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Posted By: Chris

Ironically, I had an "issue" with Lee 4 or 5 years ago when I was first a member on here. I came on here, aired my grievence in a way I shouldn't have and the majority of the people felt I was in the wrong. After calming down and thinking about the situation, I realized How wrong I was. I wrote a lengthy apology which was deleted for some reason. I then decided to call and personally apologize for the way I had acted. Sadly, he wouldn't even take my call to accept the apology. It ended there. I don't believe there is a single person who can not overreact to things at times and email or public forums are not the best way to communicate with someone about a problem. They can be easily misunderstood. Did buythat card handle the situation perfectly? No. One of the first things they teach in customer service is to first apologize for a mistake which he didn't do, but he did offer a full refund. It seems that two rational people should be able to talk on the phone or face to face and work misunderstandings out. Sadly, many prefer to hold grudges and believe they could not have possibly contibuted to the situation at all.