New EBay Rules

[Jim VB]

One of the most customer unfriendly lines, ever:


"If you don't wish to accept the new User Agreement, please refer to this Help page for instructions on how to close your account."

[barrysloate]

It is hard to understand ebay's business plan. Every time they make a change it does seem to make transacting more difficult. Isn't this the opposite of what free enterprise is supposed to be about?

[Potomac Yank]

Fix it!

[Old Mill Man]

OK after reading that my take is this,if there is no seller how can there be a buyer?It seems from what I read and understood is they always are protecting just the buyer.Do they not understand no seller no business?Am I correct or did I read it wrong,just my opinions.

[Exhibitman]

Originally Posted by Jim VB

One of the most customer unfriendly lines, ever:


"If you don't wish to accept the new User Agreement, please refer to this Help page for instructions on how to close your account."

That's lawyerese for "go screw yourself."

[Jim VB]

Originally Posted by Exhibitman

That's lawyerese for "go screw yourself."

LOL. Thanks for the translation, but I knew exactly what it meant. But as someone marketing to consumers, you would usually try to find a more polite way to word it.

They also could have said: "Don't let the door hit you in the ass on the way out!"

[D. Bergin]

The paranoid part of me tells me this isn't good for sellers OR buyers. Just another way for Ebay and Paypal to wash their hands of bad transactions.

Buyer Protection - If a seller scams you we'll get your money back from them.....and maybe give it to you, if we're feeling charitable. If they are your typical scam seller and have cleaned out their accounts and gave us info for an empty bank account. Well........................you're Sh*t outta luck.


Seller Protection - If a buyer scams you. Doesn't pay for their bid, files a faulty claim, Is an International Buyer and their post office F'd up, claims "not as described" to get an easy refund, Returns your shipment for a refund and sends an empty box with a tracking label, leaves you a negative for excessive shipping costs even though you LOST money on the shipping, expected to get their package in the mail the DAY BEFORE they bid on it, files a chargeback on their credit card 6 months after receiving the item in the Mail and reselling it themselves on Ebay................Well..................you're Sh*t outta luck.



Protection for Ebay/Paypal - All encompassing. Everybody else is Sh*t outta luck!!!

[ChrisStufflestreet]

Originally Posted by Jim VB

One of the most customer unfriendly lines, ever:


"If you don't wish to accept the new User Agreement, please refer to this Help page for instructions on how to close your account."

Would it have been better if they simply said, "We know you're going to take it. It's not like you're going to go anywhere else..." Or how about tossing out a term I grew very familiar with during my Army days: BOHICA!

I know a little something about large companies that use monopolistic practices because their customers have few options. I work for a cable company. That said, even my employer has been stressing to its technical staff the ramifications of losing customers (bottom line, annual bonuses, pinkslips...)

[timber63401]

Why isn't there a viable option yet?

[scgaynor]

Probably because of something like this

http://www.auctionbytes.com/cab/abn/y09/m08/i11/s01