Errant "Snipe Outbid Notice" Email

Matt · #1 01-26-2010, 06:16 AM

Some of you may have received an errant email telling you your snipe amount was outbid, when, in fact, it wasn't. If your snipe won the item, you got an email to that effect ("successful purchase") and it will show in your "won items" page. You can also check the item bid history.

This is just an errant email and did not actually effect any bid execution.

issue should be resolved now.

Robextend · #2 01-26-2010, 07:36 AM

Hi Matt,

I won a couple of auctions, I believe one of them via snipe and I didn't receive an email. Was I supposed to receive some communication?

Thanks - Rob

Matt · #3 01-26-2010, 08:00 AM

Rob - I show the system having sent you 6 emails last night (your hotmail account) on a number of listings. Maybe check your SPAM folder?

Congrats on the wins!!'

Robextend · #4 01-26-2010, 08:07 AM

Thanks Matt, I will check when I get home from work (I wish that was soon).

Rob

Matt · #5 01-26-2010, 08:42 AM

update - issue should be resolved.

Matt · #6 01-26-2010, 04:05 PM

issue is confirmed resolved.

cfc1909 · #7 01-27-2010, 08:46 PM

I bid on a Coombs e98 I think-I guess its over and I missed it? I guess I should have watched closer-if I got an email I missed it.

Matt · #8 01-27-2010, 09:59 PM

Quote:

Originally Posted by cfc1909

I bid on a Coombs e98 I think-I guess its over and I missed it? I guess I should have watched closer-if I got an email I missed it.

Hey Jim - you indeed were outbid by a snipe at the end:
http://www.grandslambids.com/bid_his...tion_id=100226

I'll look into why you didn't get the email.

UPDATE: Just a quick note on the issue where the "outbid notice" isn't sent. It seems to only happen in cases where you were the high bidder with an even higher max bid, then bidder B comes and bids you up towards your max, but you are still winning, then bidder C comes and outbids you. When bidder C does that, you don't get the email. Hope to have it fixed shortly. Thanks for bringing it to our attention!

Matt · #9 01-28-2010, 01:10 PM

Richard - I have identified and hopefully fixed the issue that caused you not to get the outbid notice email. On the bright side, you were outbid by a snipe so you wouldn't have had a chance to rebid anyway

thanks so much for finding the issue!!