How Should Have SCP Handled This Situation?

[jmk59]

Sorry to be non-supportive here, but it seems to me that the second a person realizes that he has something defective, he has the responsibility to not use or otherwise further degrade the item if he wants some resolution from the seller.

Cards are no different. If a buyer finds something wrong and want to seek remedy from the seller, he has to sit on the cards while he pursues resolution. A week isn't that long for no response - maybe not long enough to decide that there will (or may) be no remedy from the seller and start dismantling the purchase.

Using or otherwise degrading a purchased defective product takes away from the seller one of his most important remedy options - a full refund, return of product so that he can resell it as is to another buyer. To unilaterally take that remedy away from him and then expect him to "do something" when you have hobbled his position doesn't strike me as fair.

(Note that I'm not supporting the seller on poor packaging and otherwise not getting an intact lot to the buyer. That's on the seller. But the seller's mistake or poor practice does not relieve a buyer of the obligation to maintain the goods in the condition received while pursuing a remedy.)

Sorry. Just my two cents though.

Joann

Festivus. For the Rest of Us.

[Buythatcard]

Joann,

I agree what you say except that 1 week is more than enough time for the seller to respond. No excuse for not responding to a customers email. If they had responded in a timely matter, I wouldn't have to complain today.

I didn't expect a refund because I did break up the lot.

I am more upset about the way the cards were delivered in a plastic bag. Also, the few missing cards.

[howard38]

Joann pretty much wrote exactly what I was thinking though she wrote it out much better than I would have.

[Leon]

It's a tough call. A week is enough time for them to communicate back. Once the lot was starting to be sold it does tie their hands a little bit. If it were me I would offer a refund of the 3-4 cards, per each value based on the quantity....so probably a $50-$60 or so, refund. But that is only my opinion and every company has to run their business their way.

[mintacular]

Sounds like pisspoor customer service all-around. Regardless of condition, even low-grade cards should be packed with care, there is no need to cause even more wear on the card w/poor packing technique.

I would request a refund based on how much $ you think was lost through the poor packaging and missing cards...One week is more than enough time for them to have contacted you.

[Buythatcard]

I am not the one who will lose out in the long run. I told SCP to remove me from their mailing list. There are plenty of other auction houses out there with superior customer service.

Besides, 20% Buyers Premium for shabby service just doesn't make sense to me.

If anyone needs a glad bag for shipping cards, please let me know. You can even have the small pieces of strip cards that are on the bottom.

[bobbyw8469]

Do you have a link for the auction lot?

[barrysloate]

Once you realized there was a problem and that you would be calling them for some kind of resolution, that group should have been frozen. No way you should have been selling off cards. Once you did that, all bets were off. They offered you a full refund which is more than fair, but by selling off cards quickly you were no longer eligible for that.

We've had a few posts lately where buyers can't hold onto cards for more than three seconds after they receive them. What's that all about? You should have waited to hear from them first.

[Jewish-collector]

Originally Posted by Buythatcard

I am not the one who will lose out in the long run. I told SCP to remove me from their mailing list. There are plenty of other auction houses out there with superior customer service.

Howard, let's talk about the other auction houses while we have a few in Baltimore.

Alan