How Should Have SCP Handled This Situation?

[Thrill-of-the-Hunt]

i dont get it, why email, you should've called first. barry really put things in great perspective here. this is the second post about an auction house delivering less than advertised, BUT, the buyers couldnt get rid of the cards quick enough.

[Buythatcard]

First of all, I gave them 1 week to respond after sending 2 emails. Why offer an email address, if they are not going to respond? We are all entitled to our opinion on how much time we should wait, but not responding to 2 emails after a week is not acceptable as far as I am concerned.

I am not looking for a handout from them.

I did not unload the cards. I started splitting them up to begin selling. I did not want to go the trouble of returning them. I don't want a refund.

I just want them to know that i was not happy with the way it was shipped plus I was not happy with the missing cards.

[usernamealreadytaken]

How can one blame the auction house in a case like this? They offer a full-refund, you refuse and then complain? I think the auction house is the winner by not having to deal with you anymore.

[timn1]

Sounds like folks (especially Chris) got up on the wrong side of the bed-

Howard wasn't saying he wanted a refund, he was just venting a bit, which is part of what this board is for. How exactly did SCP "own up" to their mistake? The buyer didn't want and wasn't asking for a full refund. He was primarily concerned with the packing and the underage (76 intact cards instead of the 80 advertised). An offer of a full refund does nothing for that. SCP should at the very least refund 5% (4/80) for the items they failed to supply. That should be a no-brainer. They also ought to refund the shipping costs they charged, since the shipping was inadequate.

[barrysloate]

Howard- did you ask them to send you a check to compensate you for the damaged merchandise? That way you would have been able to keep the lot.

When I ran auctions I sometimes had to deal with exactly these kinds of situations. I offered something in almost every case, but it wasn't always what the buyer may have had in mind. Maybe this is a situation where Howard's idea for resolution didn't gel with SCP's.

[E93]

I agree with Joann. Especially given that this week was over the 4th of July weekend, I would cut a little slack on that. That said, they would be smart to still offer compensation for the four cards along the lines of what Leon suggested. $50-100 is not worth the PR nightmare. And they did screw up.
JimB

[Buythatcard]

There's always one in the crowd like Chris who needs to get nasty.

I appreciate all other comments whether they agree or not.

I didn't ask SCP for any compensation. i just wanted to let them know that I was not happy. that's all I've been saying in this forum. Just venting.

[barrysloate]

Sorry Howard, I read your post assuming you were expecting compensation. If it were my auction I would have sent you a check for a $100 and considered it part of the cost of running the auction. That's my resolution.

[usernamealreadytaken]

"I didn't ask SCP for any compensation. i just wanted to let them know that I was not happy."
--Then write THEM a letter, don't smear them on a website.

They offered a full refund, which you refused. Not only do these "whine sessions" bother me, its that people play games and hope the auction houses read minds. When you emailed or spoke to them, tell them what you want, if they refuse, go from there.

[Jim VB]

Why are any of us still surprised at the piss-poor customer service offered by SCP? How many board members have to get burned before the rest figure it out and stop buying from them?


(And, oh yeah. What Joann said.)