Very bummed out....what are my options?

[slidekellyslide]

The seller just told me I'm out of luck since I didn't ask for insurance or signature confirmation....anyone know the number for ebay customer service?

[teetwoohsix]

Dan-

Sorry this has happened to you, that sucks. I, IMO, think you should have an issue with the mail carrier for just tossing it on your porch when your wife was home all day. A simple knock at the door or ring of the doorbell would've avoided all of this- my carrier always rings my doorbell. If no one answers, he leaves a note letting me know he attempted to deliver, and he will try again tomorrow. He doesn't just leave it (I'm talking USPS, I have had Fed Ex and UPS just ring the bell and drop it before I even got to the door).

I also think it's suspicious that right around the time of delivery this "flyer" guy was on your property- I would be having an issue with the owner of that company for sure- he or she is somewhat responsible for their employees actions while on the job, I would think..........

I hope you get your item back Dan, good luck.

Sincerely,Clayton

[Leon]

Hey Dan
Sorry to hear about this. I think if nothing was stated in the listing, or offered otherwise, then the seller is responsible for getting the item to you. His recourse will be with the USPS, and he has none, as he didn't buy insurance. He needs to get you the card or a refund, imo....

[Northviewcats]

I had a similar problem once. A certified package was marked delivered at my address two hours prior to the normal time of delivery. I believe that the postman dropped the package off at the wrong house. After explaining the situation to my post office manager he had me fill out a claim and I eventually got my money pack from the post office. It took two months to get the refund, but it was $200.00.

In my neighborhood the mail gets delivered at the same time every day, so I had a pretty good case. You may want to check what time of day the postman marked the package delivered. If it doesn't match up you may have a claim.

I hope it works out,

Joe

[iggyman]

Dan,

The "Grand Slam" dudes post is spot-on. The seller is out of luck with this one. As per eBay's guidelines, it's the sellers responsibility to get it to you and the proof is in the signature confirmation pudding. Book em Danno!

Lovely Day...

[D. Bergin]

Jeez,

Forget legal technicalities. Who would be SOL if the package was valued at $245?

Would it then be Dan's fault because Ebay/Paypal guidelines say so?

I wouldn't want to be the Buyer or the Seller in this situation. Just a bad deal all around, and somebody who's honest is going to get burnt because of either P.O. negligence or theft, right off somebody's porch.

[iggyman]

Originally Posted by D. Bergin

Jeez,

Forget legal technicalities.

I do have some sympathy for the seller. But once the seller starts jabbering about the buyer not paying for insurance nor signature confirmation. Well, at that point he loses me and I file a claim. If the seller is not going to meet me halfway, then I'm going with......"legal technicalities" for ~$300.

Lovely Day...

[slidekellyslide]

I called ebay and they told me I could file a claim, but that I would probably lose because of the delivery confirmation....I asked about the $250+ requirement of signature confirmation and he said that was just a suggestion for sellers. I then called Paypal and the guy at paypal told me to open a dispute and as far as he could see paypal would probably go in my favor. It's just a waiting game now...of course I'd rather have the photo so hopefully the police follow up on what I gave them.

[Jason Carota]

Originally Posted by slidekellyslide

The seller just told me I'm out of luck since I didn't ask for insurance or signature confirmation....anyone know the number for ebay customer service?

Tell the seller he is SOL...

Directly from eBay:

"eBay requires Signature Confirmation for packages valued at more than $250.00 USD to qualify for the eBay Seller Protection policy."

http://pages.ebay.com/help/pay/shipp...#signatureconf


EDIT:

From the PayPal Seller protection policy:

"Proof of delivery is acceptable documentation if a buyer files a claim, chargeback, or reversal for either an unauthorized payment or merchandise not received. You need online tracking information from a shipping company that:

Shows the status as delivered.
Shows the date of delivery.
Includes the recipient’s address, showing at least the city/state or ZIP code (or their equivalent).
For payments of $250 USD (or local currency equivalent) or more, includes proof of the recipient's signature to confirm delivery.

https://www.paypal.com/us/cgi-bin/we...ection-outside