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#1
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Actually it's too late. The OP already left a neutral.
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#2
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I've sold several items on Ebay in the past and have had a couple come back and bite me (both were damaged during shipping). I ended up refunding the buyers upon receiving proof of the damaged items... and I received positive feedback on both transactions. For me, it's a matter of doing good business. The seller in this case could either relist the card or offer as a second chance purchase for the next high bidder. JMO
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