ebay buyer protection question

[ibuysportsephemera]

Tony,

Are the cards in mint condition? Why did you not provide a full description of the cards? The tiny picture does not give any idea of condition. The buyer certainly should have asked questions, but I think that you set yourself up for this problem.

Hope it works out for you.

Jeff

[tonyo]

Originally Posted by ibuysportsephemera

Tony,
..........
I think that you set yourself up for this problem.

Probably so, my presentation wasn't the best.

But my question is: what do you think will happen if he files a case.

[tonyo]

Never mind, already received 4 negatives.

[ibuysportsephemera]

Originally Posted by tonyo

Never mind, already received 4 negatives.

Sorry to hear that Tony. Maybe if you discuss with eBay they can help you get them removed.

Jeff

[tonyo]

I tried eBay chat to see if it is possible to review, they ended up telling me to call, which I did, as I was cycling through the recordings, the voice told me they had just sent me an email that may help.

Here it is:

Dear Anthony Ooten,



Sincerely,

eBay Customer Support


-- Still have questions? --
You can have a live chat with an eBay representative by clicking the "Live Help" link near the top right corner of the eBay homepage. Please don't reply to this message, as your email won't be received.

Then I was put on hold for a 16 minute wait. I didn't bother.

[Teamsets4u]

If you returns the cards with tracking to prove it, you will probable loss an ebay case.

[scmavl]

What a bummer man, sorry to hear he already hit you with negatives.

[Jim VB]

Please take this as constructive criticism, not as an attack.

First, no sales on Ebay are final, regardless of what you say in the listing. Ebay has made it clear, numerous times, that a dissatisfied buyer may return anything they want for a full refund.

Second, you will help yourself immensely, if you adjust a few things in your listings. Your scans are far too bright. I don't know if you adjusted your scanner to get the best pictures, but it it far better to give an accurate picture of the card. Your scans don't seem to do that.

Third, You should show front and back scans of all cards. If you don't, you run the risk of buyers being dissatisfied with something they have never seem. Also consider scanning against a black background instead of a white one. You can use a piece of construction paper.

Lastly, when selling ungraded cards, you must describe the condition of the cards. Buyers expect this.

However, even if you had done each and every one of these things, the buyer may have asked to return the cards. There is no way around it. Refusing, or even delaying the return is a losing bet. Upon his first inquiry, agree to the return and refund as soon as you get the cards back. It's not worth the negs to try to save a $20 sale.