News From SGC

[familytoad]

Yeah...grading really isnt that hard to do.
I think the TPG's real challenge is to get its customers coming back for more.

Making a pizza aint hard either but there are some pizzarias that I wont be going back to...but some do embrace the customer service aspect of their business with the urgency that it deserves. I go back to those.

While its not a business requirement to post on a public forum to soothe curious minds, in this case SGC could make some hay (pizza rhetorically) by keeping its customers informed.

I am willing to bet that an awful lot of the TPG users read and post here.
It may not be time to panic but I'd like to hear what's going on at SGC...if for no other reason than for them to build up our confidence in them. This is a pro-SGC board for the most part and maybe we could use a boost.

Say SGC, should we be coming back for more?

[Orioles1954]

Well, I personally know Joe Del Grippo of SGC. He worked a couple of auctions for us and I trained him on our style, policies, etc. Veteran and solid hobbyist with a great baseball background.

[D. Bergin]

Originally Posted by familytoad

Yeah...grading really isnt that hard to do.
I think the TPG's real challenge is to get its customers coming back for more.

Making a pizza aint hard either but there are some pizzarias that I wont be going back to...but some do embrace the customer service aspect of their business with the urgency that it deserves. I go back to those.

Maybe I live in the wrong area, but it seems about 1 in 10 pizza places actually make good pizza.

They could smile at me, give me free sodas and pretend to like the same sports teams as I do........but if the pizza sucks, I won't keep eating there.

[tbob]

HOWEVER, they no longer have the PO Box 6919 in Parsippany. DO NOT mail any submissions there using USPS. Send them all to the office address at 1 Gatehall Dr Suite PO11 Parsippany, NJ 07054 whether it be by USPS, FedEX or UPS


WHAT????????????? I just sent a shipment of 26 GAI cards to crossover to their post office box by registered mail Wednesday. Sure nice of them to let their customers know.

[familytoad]

Maybe my pizza analogy was silly...but my point remains.
So i am not saying you should do business with any place that you dont like just because they are nice to you.
If you have a place you like, dont they still have to try and keep your business...especially if the rumour mill is churning?

We on this board seem to like SGC...it wouldn't take much to boost our confidence in them by letting their customers know how changes at their company would or wouldn't affect their customers.
A paragraph on their website or on this board might suffice.

I sent in a package about a week ago...to the post office box. If my package was returned or otherwise misrouted because they dont use that PO Box anymore i would be beyond disturbed. I checked and they did receive my package and have begun the grading process. I am relieved!
Sounds like TBob, another of their very good customers now has some doubt cast whether his package will be received.
That doubt is preventable...seems as though they have an opportunity to communicate and they haven't. To me that's not a good sign.
Until we hear from them, should we go back for more?

[sb1]

Bob, not a great need to worry, apparently the mail is being forwarded, just another step the in the delivery chain. I sent an overnight to the PO box Tuesday, which the PO still shows as undelivered, yet SGC did finally find that they had it in their possession on Friday.

[barrysloate]

Maybe this would be a good time for collectors to learn to grade their own cards. Like it was said, it's not rocket science. If there were more raw cards and less slabbed ones, the hobby might actually be more fun.

That said, I'm sure you can still send some cards to SGC and receive in return accurately graded ones....hopefully.

[calvindog]

Barry, I asked my pet unicorn about the possibility of people deciding now to simply grade their own cards; he agreed with you.

Unfortunately as we've seen on this board, people use TPG often for one reason: to maximize resale. People bitch when the grades aren't as high as they like -- because they feel they're losing money on a potential resale. I don't think grading one's own cards will fill that void, although how many schmucks do actually grade their own cards even after the card has been slabbed: "FS: 1933 GOUDEY SGC 50 BUT REALLY NM+++++ I GOT SCROOOOWED BY SGC."

Next, as noted above, customer service seems to be the most important attribute of any hobby-related company. After all, Mastro/Legendary is still lauded in some corners of the hobby --- because they send out free catalogs. Never mind that they're ripping people off left and right with their fraud, if they send out a free $2 catalog they are A-OK!