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			#1  
			
			
			
			
			
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			I agree, I would have sent the scan.  Saying "Sorry, I do not send scans on $12.95 football programs" would have turned me VERY off if I really wanted the item.
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			#2  
			
			
			
			
			
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			I would have sent the scan. You never know who might become an excellent buyer if you do them a favor. If the 5 minutes of your time isn't worth the asking price, then don't worry about it.
		 
				__________________ I Remember Now.   | 
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			#3  
			
			
			
			
			
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			Ditto on sending the scan.  If the problem lies in locating it from your inventory, etc. then why not tell him that.   Hey- it's packed up and ready to be shipped out, sorry I can't provide a scan. Here is a description. As stated above, you never know he may have turned into a good customer. On the flip, he may have just wanted the scan. Either way, your initial response showed nothing but poor customer service. | 
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