Dave & Adam's Card World ...

[D. Bergin]

Originally Posted by npa589

Absolutely right James, thanks for your input.

It's definitely frustrating, mostly because it emits that "arrogance stink" similar to that of politicians. It's like "This one thing really won't hurt us, so who cares - let the eBay purchaser have them since we don't want the negative feedback. That negative feedback is more visible to the public."

Like I said though - I'm willing to delete every thing I've said on NET54 if they make the right decision here. I sent a detailed email to their service department 2 hours ago and havent received a response yet.

If they don't make the right decision, or satisfy me with not having the cards when I actually purchased them...then they can count on more "respectful criticism" for a long time to come, in addition to never gaining my business again.

I've boycotted the best Chinese restaurant in town simply because they refused to give me my complimentary broccoli promised in an advertisement. lol.......now that's a funny story.

Like in many situations, true honesty, true professionalism is becoming more and more difficult to come by.

Curious. What would the right decision be?

It sounds like they gave you a full refund, and quickly.

What else do you want from them?

[Big Ben]

Originally Posted by D. Bergin

Curious. What would the right decision be?

It sounds like they gave you a full refund, and quickly.

What else do you want from them?

+1

Frustrating yes.
Maybe the company should offer you a discount if you
chose to do business with them again. Other than that, if you feel that strongly about the situation, I would move on and if so inclined take business elsewhere.

jmho

[npa589]

I'd like the cards that I purchased from them because I desire the cards I purchased from them? That's why I put the money down and sent it to them, because I actually wanted the cards?

Someone else also wanted 2 of the cards, but made the decision to buy them after I had literally and officially already purchased them.

The right decision would be to take the negative feedback from the buyer on eBay (if they even choose to leave negative feedback) and learn that they shouldn't list them on both sites if they aren't punctual enough to handle it - which in this case, they were not.

By me buying the cards on their site before they were purchased on another site, and then not being able to keep those cards - it's really communicating to present and future buyers that "The cards on this site are "KIND OF" for sale."

I don't think I'm asking too much here.

Originally Posted by D. Bergin

Curious. What would the right decision be?

It sounds like they gave you a full refund, and quickly.

What else do you want from them?

[D. Bergin]

Originally Posted by npa589

I'd like the cards that I purchased from them because I desire the cards I purchased from them? That's why I put the money down and sent it to them, because I actually wanted the cards?

Someone else also wanted 2 of the cards, but made the decision to buy them after I had literally and officially already purchased them.

The right decision would be to take the negative feedback from the buyer on eBay (if they even choose to leave negative feedback) and learn that they shouldn't list them on both sites if they aren't punctual enough to handle it - which in this case, they were not.

By me buying the cards on their site before they were purchased on another site, and then not being able to keep those cards - it's really communicating to present and future buyers that "The cards on this site are "KIND OF" for sale."

I don't think I'm asking too much here.

They should "take" the negative, because they don't make updates to their on-line store, on a minute by minute basis?

Do you know the repercussions of negatives and trashed DSR scores on Ebay from a single buyer can potentially cost a seller hundreds, if not thousands of $'s in extra fees?

I could see if this was an auction, it wasn't. IMO they have a right to sell to whomever they want in a retail setting.

Why didn't you buy on Ebay to begin with if you had the chance?

You already said you turned down a counter offer they made to you on Ebay.

[npa589]

I turned down a counteroffer that was higher than the price on their store. How silly of me, I should have paid more for the same card.

Do you know the repercussions of beginning to build a bad reputation with many of the buyers who are making the quick purchases of these cards, e.g. users on NET54?

They do have the right to sell to whomever, but not whenever. Is a card yours once you purchase it, or when you receive it? If it's the latter, then why would anyone ever have to send someone a card that they purchased?

[D. Bergin]

Originally Posted by npa589

I turned down a counteroffer that was higher than the price on their store. How silly of me, I should have paid more for the same card.

Do you know the repercussions of beginning to build a bad reputation with many of the buyers who are making the quick purchases of these cards, e.g. users on NET54?

They do have the right to sell to whomever, but not whenever. Is a card yours once you purchase it, or when you receive it? If it's the latter, then why would anyone ever have to send someone a card that they purchased?

So the game becomes "sell me the card or I'll trash your name on NET 54"?




What if one of the Ebay buyers is also a NET 54 member?

For not taking it off Ebay quick enough and selling to you instead, they now get a NET54 thread in their honor, negatives, trashed DSR scores..........and the same headaches.


For the record I don't have anything to do with Dave & Adams Card World and have never bought from them as far as I can remember.

I just find this whole thing heavy-handed and kind of odd.

It seems their only crime here is having a card that two people wanted at approximately the same time, and having to make a decision which purchase to follow through on that would hurt their business the least.

I remember the good old days when you could just say "Oh, I'm sorry, it's sold", and people would go on with their lives.

[npa589]

Man Dave, I don't think you're getting it.

The "Oh, I'm sorry, it's sold" doesn't work because it wasn't sold when i bought it. It was technically sold after I bought it. That "Oh, I'm sorry, it's sold" statement should have went to the buyer that bought it after me.

I'm not trashing the name, nor the company. I think that people who do purchase from them, and people who wish to purchase from them in the future would like to have this information in their pocket.

Read the very first statement I posted. I stated that I would gladly delete everything I wrote if the situation was rectified correctly. My definition of "correct" would be fulfilled by many different scenarios.


...."sell me the card or I'll trash your name on NET 54"?


------They did sell me the card! C'mon Dave! I'm not battling you here, but I think you're missing the point!


If the website "www.dacardworld.com" for the company "Dave & Adam's Card World" does not take precedence over the connection of the website "www.ebay.com" to the company of "Dave & Adam's Card World" - then I guess I need to start buying things at Kohls when I want to buy something at Walmart.

[t206hound]

Originally Posted by npa589

The "Oh, I'm sorry, it's sold" doesn't work because it wasn't sold when i bought it. It was technically sold after I bought it. That "Oh, I'm sorry, it's sold" statement should have went to the buyer that bought it after me.

Technically you "ordered" the card; once it was determined that it was no longer "in stock" your funds were returned and your "order" was cancelled.

purchase: Acquire (something) by paying for it;
order: Request (something) to be made, supplied, or served

[npa589]

If one of the buyers was a NET54 member, I couldn't care less. Congrats to them for buying a card at a good price. Whoever it was accepted a BIN price of 56$ for one of them and I think 51$ for the other. The cards were 50$ and 45$ on the website. I was sent the same counteroffers, and almost definitely saw the offer before the other buyer did. When I saw the counteroffer, since I knew what the prices already were on the site - I went to the site and bought the cards.

Originally Posted by D. Bergin

What if one of the Ebay buyers is also a NET 54 member?

[egbeachley]

Originally Posted by npa589

I'd like the cards that I purchased from them because I desire the cards I purchased from them? That's why I put the money down and sent it to them, because I actually wanted the cards?

Someone else also wanted 2 of the cards, but made the decision to buy them after I had literally and officially already purchased them.

The right decision would be to take the negative feedback from the buyer on eBay (if they even choose to leave negative feedback) and learn that they shouldn't list them on both sites if they aren't punctual enough to handle it - which in this case, they were not.

By me buying the cards on their site before they were purchased on another site, and then not being able to keep those cards - it's really communicating to present and future buyers that "The cards on this site are "KIND OF" for sale."

I don't think I'm asking too much here.

I think the only way to logistically handle this would be to accept your non-Ebay offer, contingent upon their removal of the cards from Ebay. Then remove them from Ebay. then complete the transaction. It seems that if it was handled that way the cards would have been purchased on Ebay before they could remove it and you would be in the same situation.

Tough being a seller doing the right thing.

[chaddurbin]

umm such a big deal for 2 $50 cards...you're basically holding them hostage until they "do the right thing"...whatever that is in your eyes. then you're gonna do a complete 180 and advocate their sterling and pristine customer service. what a joke!

wait until i can find a board to oust the shitheads at amazon and assholes at dell who hold my cc orders for weeks then cancel them...they'll be sorry then.

[steve B]

Dealers have to realize that selling individual items on two venues that don't have a shared databse for inventory is bad practice. Especially if one venue enforces the sale/auction as a binding contract as Ebay does. The only eventual outcome is situations like this. If you're selling something easily replaceable like dvds or anything still in production it's fine but for collectibles it's not.

I had a similar situation in reverse with Historicauctions. Won an Ebay item for a very low bid on a Sunday night. Then they reneged saying they had sold the item friday and hadn't had a chance to remove the auction.
A maybe 5 minute process and they couldn't get to it for 3 days? That's either BS or very poor organization. And all they offered was free shipping on some overpriced autographs with no certs which I didn't have any interest in anyway. First negative I've left in a decade on Ebay, and the nonperforming seller complaint got them suspended or banned altogether.

Unless I could automate the retraction of the auction or make a sale pending the retraction I would never offer something both on Ebay and somewhere else. (People ending auctions early bugs me too, but that's more of a gray area.)

Steve B

[t206hound]

11:39 - order is placed with the seller's website
~12:40 - two ordered items have price refunded (roughly an hour after purchase)
~1:04 - send first email to DACW (based on 3:04 post stating email sent two hours ago)
1:08 - initial post
3:07 - second email sent to DACW notifying them of this thread
5:01 - spoke to owner
5:26 - email from Bob & talked to Adam

My question is... why did you start this thread? You hadn't even given the seller the opportunity to handle the situation. Within a few hours you spoke to the owner(s) and received email response. How quickly did you expect them to respond? I can understand if you get no response, or get a response that you don't agree with posting something here after a bit of time had passed, but you were a little quick on the trigger here in my opinion.

[npa589]

You're right, it's much better to let customer service issues
linger. I suppose it's also better to communicate to the company in question that you really don't care what the result is.

Would I have spoken with the owner (who was very cordial, and we had a good conversation about cards in general, the National, and my issue) had I not started this thread or showed that I, in fact, did care that this happened?
When they sent the refund to me, I think that would be considered them initially handling the situation. It's not like they have an automated refund machine synchronized with eBay.

I hate to say it, but leverage is indeed important in negotiations - no matter how small. Someone can poo poo two 50$ cards all they want, but with where I am - it is a bigger deal than it is to some of you. I'm an engaged school teacher...

Originally Posted by t206hound

11:39 - order is placed with the seller's website
~12:40 - two ordered items have price refunded (roughly an hour after purchase)
~1:04 - send first email to DACW (based on 3:04 post stating email sent two hours ago)
1:08 - initial post
3:07 - second email sent to DACW notifying them of this thread
5:01 - spoke to owner
5:26 - email from Bob & talked to Adam

My question is... why did you start this thread? You hadn't even given the seller the opportunity to handle the situation. Within a few hours you spoke to the owner(s) and received email response. How quickly did you expect them to respond? I can understand if you get no response, or get a response that you don't agree with posting something here after a bit of time had passed, but you were a little quick on the trigger here in my opinion.

[npa589]

Really? Is customer service put in play before or after a mistake has been made?

Do you go to customer service in preparation for cards you are about to buy?

"Boy, their customer service was incredible. I tested them to see how they'd solve a non-existent problem, then I bought some cards."

Originally Posted by chaddurbin

umm such a big deal for 2 $50 cards...you're basically holding them hostage until they "do the right thing"...whatever that is in your eyes. then you're gonna do a complete 180 and advocate their sterling and pristine customer service. what a joke!

wait until i can find a board to oust the shitheads at amazon and assholes at dell who hold my cc orders for weeks then cancel them...they'll be sorry then.