Request Ebay Help

Dave4Reds · #1 11-12-2011, 12:04 AM

Thanks everyone for the suggestions. I was able to send Ebay a nonperforming seller complaint, however since the sale was cancelled I couldn't leave a negative. To be honest, Ebay's process has been less than user friendly. How did you get someone at Ebay on the phone? I've tried everything. Thanks again.

chaddurbin · #2 11-12-2011, 10:04 AM

it takes 2 to cancel an ebay auction. did you agree to cancel the auction when the seller requested it? that sucks if he doesn't have to sell the item AND get his ebay fees back.

thetruthisoutthere · #3 11-12-2011, 10:34 AM

Quote:

Originally Posted by chaddurbin

it takes 2 to cancel an ebay auction. did you agree to cancel the auction when the seller requested it? that sucks if he doesn't have to sell the item AND get his ebay fees back.

Chad is 100% correct; both parties have to mutually agree to "cancel the transaction."

Dave4Reds · #4 11-13-2011, 05:26 AM

Quote:

Originally Posted by chaddurbin

it takes 2 to cancel an ebay auction. did you agree to cancel the auction when the seller requested it? that sucks if he doesn't have to sell the item AND get his ebay fees back.

That a good point that I forgot to mention...I did not cancel the auction...

cubsguy1969 · #5 11-13-2011, 11:36 AM

Here's a number I found on a website called "Get Human." I was able to reach a live person at ebay after an a-hole buyer left me a negative for a package that the post office lost, even though the buyer did not purchase insurance or tracking and I STILL gave her a full refund (including her shipping). I disputed the negative, which of course was a waste of time. They always side with the buyer. I mean, what more could I have done? I shipped the package quickly and refunded her money, though it wasn't my fault that the package got lost.
I felt better after at least getting to tell the rep that the people who run ebay are idiots.

866-540-3229

thetruthisoutthere · #6 11-13-2011, 12:32 PM

Quote:

Originally Posted by cubsguy1969

Here's a number I found on a website called "Get Human." I was able to reach a live person at ebay after an a-hole buyer left me a negative for a package that the post office lost, even though the buyer did not purchase insurance or tracking and I STILL gave her a full refund (including her shipping). I disputed the negative, which of course was a waste of time. They always side with the buyer. I mean, what more could I have done? I shipped the package quickly and refunded her money, though it wasn't my fault that the package got lost.
I felt better after at least getting to tell the rep that the people who run ebay are idiots.

866-540-3229

I'm certainly not a huge seller on Ebay, but when I do sell, 95% of the time I have "Free Shipping" and included in that "Free Shipping" is "Delivery Confirmation." I always use "Delivery Confirmation." Sounds like you did the right thing, but there are buyers on Ebay who will go out of their way to leave "negative feedback." I had an incident two months ago where I did not receive the items I won and paid for. The seller did not use "Delivery Confirmation" but after a few weeks he did refund my money and I left him "Positive Feedback" for doing the right thing.

edtiques · #7 11-14-2011, 02:52 PM

Quote:

Originally Posted by Dave4Reds

Thanks everyone for the suggestions. I was able to send Ebay a nonperforming seller complaint, however since the sale was cancelled I couldn't leave a negative. To be honest, Ebay's process has been less than user friendly. How did you get someone at Ebay on the phone? I've tried everything. Thanks again.

If you want to call eBay,go to your "My eBay" page.In the top right hand corner there's a drop down menu under customer support,click on the customer support link.It will bring you to a page that says "Welcome to customer support",you'll have 2 options "Find an answer" or "Contact eBay",click on "Contact eBay".Once you get to the next page,you'll see that there's 3 options "Buying","Selling" or "Account".If you point your cursor over those words,they'll give you other options.What I do,is use the "Account" and then slide my cursor over to "My eBay" "Payment status" and click on that.It's the very last option on the page(Some of the other subjects won't give you the option to call eBay but once you get on the phone to eBay you can tell them your problem)Then when you do that,you'll see an option to call eBay on the right hand side.Click on that and it'll give you the phone number and a code to enter once you call.

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