How long can it take???

zljones · #1 12-05-2011, 10:34 AM

The one thing that irks me the most is when I call to inquire they do not want to answer any questions and have a very snotty tone, that sends shivers down my spine, I cannot stand being talked to in a condescending manner, and they can get away with it because they are a government unit, but just like Ralph said that is one of the reasons why they are in trouble. The worst part about it right now is, is that I did not even get an update that it went to the sorting facility yet. So it is probably sitting at the post office and they will not let me pick it up.

Runscott · #2 12-05-2011, 10:53 AM

Quote:

Originally Posted by zljones

The one thing that irks me the most is when I call to inquire they do not want to answer any questions and have a very snotty tone, that sends shivers down my spine, I cannot stand being talked to in a condescending manner, and they can get away with it because they are a government unit, but just like Ralph said that is one of the reasons why they are in trouble. The worst part about it right now is, is that I did not even get an update that it went to the sorting facility yet. So it is probably sitting at the post office and they will not let me pick it up.

Instructions above - read and do, you'll get taken care of. When I call the post office, I ask them to re-check the back room. If they say 'no', then I tell them "okay, it must be at the sort facility - please give me their number so that I can pick it up or get it sent here." They always take care of me, even if it's sometimes grudgingly.

zljones · #3 12-05-2011, 10:57 AM

Quote:

Originally Posted by Runscott

Instructions above - read and do, you'll get taken care of. When I call the post office, I ask them to re-check the back room. If they say 'no', then I tell them "okay, it must be at the sort facility - please give me their number so that I can pick it up or get it sent here." They always take care of me, even if it's sometimes grudgingly.

That sounds like an idea I have tried to call both facilities in the past and got nowhere especially living in Chicagoland it is harder, but since this is insured I may have better luck and I did all my forwarding correct a few months ago.

Buythatcard · #4 12-05-2011, 11:27 AM

Whenever a buyer contacts me that thier package has not arrived, I will check the tracking # and get a status. It always says that the package left the dreaded Sorting Facility. Just recently, it took over 3 weeks to show up at the final destination after leaving the Sorting Facility.
Packages that never arrived in which I had to file insurance claims for, always had the same status "left the Sorting Facility"

If you remember the lyrics to "Hotel California". Just think of the Sorting Facility.

"You can check-out any time you like,
But you can never leave!"

sycks22 · #5 12-05-2011, 11:58 AM

I had something sent to my former home in MN once after I moved to NC. It took about a week for it to get forward to me and I'm now across the country. It shouldn't take over a week if USPS has your new address on file.

zljones · #6 12-05-2011, 12:24 PM

I called my local post office, he said I should have had it already so he said he needs to call back that was over 1 hour ago. I'm getting a little worried

jimq · #7 12-05-2011, 01:36 PM

Forwarded packages are handled the same way as forwarded letters. They go to a unit called "CFS" where the old address is keyed into the system and a yellow label with the new address is printed. The letter or parcel is then put back into the mail stream and goes on to it's original destination.

The CFS unit for the office I work at USED TO BE 6 miles away. With consolidation it's now 130 miles away. They have increased volume and decreased staff so it's taking a lot longer.

If you have the same zip code and only moved a block away, you might still have the same mail carrier. In my office we would just deliver that parcel instead of forwarding it, unless the sender included an endorsement asking for it to be returned. If you have the same carrier, remember the service you got when it comes to Christmas gifts.

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