PSA Situation - Philly show

[vintagetoppsguy]

Originally Posted by Ladder7

No comprendo...

Ditto. If you don't grade cards, why pay the money to become a CC member in the first place?

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

[ibuysportsephemera]

Originally Posted by vintagetoppsguy

Ditto. If you don't grade cards, why pay the money to become a CC member in the first place?

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

+1 How hard would it have been to accommodate an obvious repeat customer?

[sycks22]

I've submitted items to SGC at a show in the past and they're great. They seemed genuine and happy to take the submission, not like PSA it sounds. I'm confused why you'd want to get a PSA/DNA authentication if you're going to keep the ball for yourself? I could've read that wrong and you're selling it, but if you're keeping it why waste $75?

[Leon]

And in keeping with board rules the original poster is J@mes Mermigis.

[YankeeCollector]

Originally Posted by Leon

And in keeping with board rules the original poster is J@mes Mermigis.

u can call me Jim

[Leon]

Originally Posted by YankeeCollector

u can call me Jim

Thanks for your understanding, Jim

[e107collector]

Jim,

If you had Joe Dimaggio sign the ball in front of you, you know the sig is good. I wouldn't have given PSA another $75.00 to have someone tell me they feel the ball is legit. If they treated me like that, I wouldn't give them a dime of my money. This is just another reason why I don't deal with PSA. Don't take me the wrong way, that's just my two cents.

Tony

[YankeeCollector]

Originally Posted by e107collector

Jim,

If you had Joe Dimaggio sign the ball in front of you, you know the sig is good. I wouldn't have given PSA another $75.00 to have someone tell me they feel the ball is legit. If they treated me like that, I wouldn't give them a dime of my money. This is just another reason why I don't deal with PSA. Don't take me the wrong way, that's just my two cents.

Tony

My best friend's father was Joe D's tailor in Eastchester, NY. Joe D signed several baseballs for us but i wanted to sell this one and knew i reluctantly needed a PSA/DNA certification otherwise it would be tough to sell.

[glchen]

I guess you don't need to renew anymore since pop reports and SMR will be free in January for PSA.

Does anyone know if you can use someone else's voucher at PSA? If so, I'd offer to buy some of these (at a substantial discount of course).

[Fred]

Jim,

Can you transfer/sell the vouchers? Perhaps someone on the board would barter/buy them from you?

[bbcard1]

...or trade something for them...

I just had to give a shoutout for a very positive experience with Jame Spence at the last Oaks show.

[YankeeCollector]

Originally Posted by vintagetoppsguy

Ditto. If you don't grade cards, why pay the money to become a CC member in the first place?

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

I was paying for the SMR, population report and online price guide. I thought they were useful tools.

[sbfinley]

Originally Posted by vintagetoppsguy

]

With that said, I think they should have exchanged your vouchers for the autograph authentication just to make the customer happy. I don't understand the customer service of some businesses (and not just PSA) in today's economy. You would think most companies would do whatever it takes (within reason) to make the customer happy.

Likely the PSA employees at the show did not have the ability or power to make that call even if it is the right one. There is a such thing as company hierarchy and even though Jim's request sounds fair and reasonable that doesn't mean the PSA employees at the show had the power to accept that request.

[YankeeCollector]

Originally Posted by sbfinley

Likely the PSA employees at the show did not have the ability or power to make that call even if it is the right one. There is a such thing as company hierarchy and even though Jim's request sounds fair and reasonable that doesn't mean the PSA employees at the show had the power to accept that request.

Understood, but there's a way of communicating that to a repeat customer that's more professional than to seem annoyed that Im even asking. They could have handled this in a nicer, cordial and professional manner. Their arrogance is what bothered me!

[ibuysportsephemera]

Originally Posted by YankeeCollector

Understood, but there's a way of communicating that to a repeat customer that's more professional than to seem annoyed that Im even asking. They could have handled this in a nicer, cordial and professional manner. Their arrogance is what bothered me!

+1 At least make an effort to helpful. A little bit of customer service goes a long way.

[whitehse]

Maybe I missed this somewhere but did you by any chance Email Joe Orlando at PSA to explain your situation and tell him of the crappy experience you had at the show? I have heard that he can be "accomodating" at times.

[Leon]

Originally Posted by whitehse

Maybe I missed this somewhere but did you by any chance Email Joe Orlando at PSA to explain your situation and tell him of the crappy experience you had at the show? I have heard that he can be "accomodating" at times.

Actually I think Joe O would be very interested in negative as well as positive feedback.

[drc]

I assume the vouchers were to have cards graded not autographs authenticated. If so it would have been nice if they accepted them for an autograph authentication, but up to them. Perhaps they they never give out free autograph authentication vouchers or coupons or deals ever (I don't know), so vouchers of any kind are never accepted for autographs.

I do understand your point about customer service, but I also know if you take a grocery store coupon for grapes they probably won't let you apply it to bananas. That's less about the grocery store's customer service, than that the coupons are for grapes not bananas.