paying for USPS fault

[packs]

Can UPS really ask you to identify what was in an insured package when you file a claim? It seems like if they sell you the insurance they are accepting coverage for any damage to that package, regardless of whats inside.

[Buythatcard]

As a seller, this has happened to me several times where the package just disappeared off the face of the earth.
That is why I insure most cards that I ship. I don't ask the buyer whether they want insurance or not, I just insure it to protect myself.
After settling with a buyer, I always ask them to notify me in the event that the package arrives after they collect the insurance claim. As of today, I have never heard from a buyer stating that.

[Texxxx]

I would NEVER ask a customer of mine to ever pay for something he did not get. It is my responsibility to get him what he paid for. If I feel insurance is justified then I get it and figure the amount in the price. Insurance is for the seller not the buyer. If you don't work that way then customers will start avoiding you as a supplier. JMO

[rp12367]

I just had a problem today. Won a card off e-bay, seller shipped, gave tracking number. USPS said card was out for delivery on Saturday 9/1. Card never was delivered, status was still out for delivery until yesterday, last night status said, rerouted for international delivery, whatever that means, also showed 9/1 as date even thought it was 9/3. Then all of a sudden today USPS said card delivered 9/1 and international thing is just gone. Today 9/4 no card, talked to mail lady this afternoon (who is a temp for past 3 days, regular mailman on vacation) says she hasn't seen it and maybe it will turn up. Im going to post office tomorrow to talk to them, but I'm sure I will get a run around. As far as e-bay and seller are concerned it shows I got it so I guess I'm outta luck. Hopefully if it got delivered to wrong address the people are honest and put back in mailstream. I wouldn't expect seller to make good on it, it was post office screw up, and even if it was insured USPS says it got to me.

[packs]

USPS being able to ask for proof of value AFTER they sold you insurance and lost your package seems strange to me. If they sell you insurance to me that infers that they are agreeing to protect whatever is in that package for that amount, since they are free to consider not insuring the package prior to sale.

Alternatively, what if you insured an item for less than it was worth? Will USPS pony up more money in that situation? Doubt it. Seems unethical to me all around.

[sb1]

Originally Posted by packs

Can UPS really ask you to identify what was in an insured package when you file a claim? It seems like if they sell you the insurance they are accepting coverage for any damage to that package, regardless of whats inside.

There are a laundry list of exclusions and you are expected to know them prior to shipping. I have often had UPS, Fed Ex and the USPS ask me what it was I was shipping/insuring. IF it is on the no no list, most clerks will deny the package.

[Jim65]

Originally Posted by packs

Can UPS really ask you to identify what was in an insured package when you file a claim?

Absolutely and they will also ask for proof of value, like a print out of the E-bay auction page or an invoice, etc.

Been through this many times at my job.