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  #1  
Old 03-02-2014, 09:04 PM
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This recently happened to me as well - for a $115 card Grover Alexander card. It was shipped with 5 other cards, and the buyer claimed it wasn't in his package. I know for a fact I shipped it, and the package wasn't damaged.

I provided him a refund with a smile, knowing he was lying. I didn't even wait for a case to be opened. The garbage still left me a neutral. I'm still pissed by the principle of it, and the amount of money, but if some d*bag is going to sell his integrity for $115, I'll let him do it.

Also, I looked up his feedback...and he has left 32 Neutral/Negative since 2011 over very similar things on only 576 feedback left. Now that is a remarkable %. He seems to periodically do this, a self created coupon perhaps - knowing eBay will side with him. In only 23 items/feedback received for him this past year - he has had 4 Negative or Neutral left for him.

eBay user: 11*marko

http://toolhaus.org/cgi-bin/negs?Use...o&Dirn=Left+by
I don't understand why you would just roll over, much less with a smile. Different strokes I guess.
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Old 03-02-2014, 09:57 PM
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I'm having the same sentiment now Peter, to be honest, but that's because I'm relaxed and am currently enjoying my only free 7 hours of the week, with a smidgen of Lagavulin in my right hand (to be specific, it's in a glass). Sometimes, I'll make a decision just to be done with something, as opposed to going through the headache. I sent the refund in the middle of teaching a class of K-5 students --- I forget which grade. I was also checking some stocks during this time, and was thinking of what music to pick for Sunday's church service. So, "being done with it", was the limited logic that prefaced the decision to refund. The 'smile' aspect of it was not as much referring to personal joy, as it was to convey a facetious smile as I'm handing a thief $115. I may call eBay this week, which we all know will most likely end with me furious, and them having read from a script, with nothing changed.
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  #3  
Old 03-03-2014, 10:20 AM
MikeGarcia MikeGarcia is offline
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I'm having the same sentiment now Peter, to be honest, but that's because I'm relaxed and am currently enjoying my only free 7 hours of the week, with a smidgen of Lagavulin in my right hand (to be specific, it's in a glass). Sometimes, I'll make a decision just to be done with something, as opposed to going through the headache. I sent the refund in the middle of teaching a class of K-5 students --- I forget which grade. I was also checking some stocks during this time, and was thinking of what music to pick for Sunday's church service. So, "being done with it", was the limited logic that prefaced the decision to refund. The 'smile' aspect of it was not as much referring to personal joy, as it was to convey a facetious smile as I'm handing a thief $115. I may call eBay this week, which we all know will most likely end with me furious, and them having read from a script, with nothing changed.
Has anyone on this board ever been able to solve one of these incidents ? ; How , please ?--------- Is there a department or a unit or a desk or a person---- at E-Bay or PayPal or The Post Office or PSA etc. etc. --- with a live human being with a contact number , that is able to use logic and smell-test and common sense -----in order to get a fair and reasonable result ?


It would be a great service to the rest of us if you could share '' what works''..........thanks in advance.
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Old 03-03-2014, 10:26 AM
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Originally Posted by Peter_Spaeth View Post
I don't understand why you would just roll over, much less with a smile. Different strokes I guess.
I actually communicated privately with Nate on this one. There was absolutely no way he could win so I advised, informally, taking the high road the way he did. To me it made the most sense, unless he wants to continue the angst over spilled milk. I would have done the same thing. Take care of small issues, even though it might be to your disadvantage, so you can concentrate on positive stuff and do better than if you concentrated on the small, losing battle.
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Old 03-03-2014, 10:40 AM
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I actually communicated privately with Nate on this one. There was absolutely no way he could win so I advised, informally, taking the high road the way he did. To me it made the most sense, unless he wants to continue the angst over spilled milk. I would have done the same thing. Take care of small issues, even though it might be to your disadvantage, so you can concentrate on positive stuff and do better than if you concentrated on the small, losing battle.

And, again, Leon - thanks for the advice and guidance. The only thing that really makes me question it is on the principle side of it, but logically, as you just stated - I could fight out of principle, and be guaranteed a loss. eBay is governed by an entirely profit-biased jury, with a biased screening process. Though I don't agree with it ethically, morally, or really any-which-way, I suppose I understand it from a business point of view. I also think it is extremely short-sighted. I don't think their business model is sustainable over the next 10-15 years.
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Old 03-03-2014, 10:44 AM
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Originally Posted by Leon View Post
I actually communicated privately with Nate on this one. There was absolutely no way he could win so I advised, informally, taking the high road the way he did. To me it made the most sense, unless he wants to continue the angst over spilled milk. I would have done the same thing. Take care of small issues, even though it might be to your disadvantage, so you can concentrate on positive stuff and do better than if you concentrated on the small, losing battle.
So just let someone steal $100 from you and say eff it, go ahead and keep it I am above caring? No thanks, that would not be my approach.
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Old 03-03-2014, 11:16 AM
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Originally Posted by Peter_Spaeth View Post
So just let someone steal $100 from you and say eff it, go ahead and keep it I am above caring? No thanks, that would not be my approach.
I don't think anyone is advocating not caring, but is it worth it to put the care, time and effort into it?

Perhaps you're really only suggesting that the process be followed of letting the buyer open a case, and letting eBay provide adjudication, which I can understand. I think what we're saying is that the result is known, as this is not a normal judge of wrongdoing - in that they are completely biased, and the evidence for which is rather overwhelming by nearly every seller's personal experiences. If that's not what you would suggest, I think everyone would like to hear your opinion as to what could be done instead.
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Last edited by npa589; 03-03-2014 at 11:17 AM.
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Old 03-03-2014, 12:09 PM
ctownboy ctownboy is online now
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If anyone knows Carl Icahn, the billionaire investor, or wants to take the time and write to him or his company, he currently is feuding with the upper management of eBay. He thinks they are mismanaging eBay and are not doingthings to promote shareholder value.

I think if enough people wrote to him and told him horror stories like these then he might see that all of these little things are hurting the bottom line and he might do something about it....

If not, then at least some people tried and let somebody who COULD do something about this crap know what was going on....

David
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Old 03-03-2014, 12:40 PM
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If anyone knows Carl Icahn, the billionaire investor, or wants to take the time and write to him or his company, he currently is feuding with the upper management of eBay. He thinks they are mismanaging eBay and are not doingthings to promote shareholder value.

I think if enough people wrote to him and told him horror stories like these then he might see that all of these little things are hurting the bottom line and he might do something about it....

If not, then at least some people tried and let somebody who COULD do something about this crap know what was going on....

David

You mean like raising fees? The idea of promoting shareholder value is what put Ebay on it's downward slope to begin with, as soon as they went public is when they started bleeding everybody dry...........just so they could try and keep up with shareholder demands.

I'm not sure I want the real-life Gordan Gecko making decisions over at Ebay.
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Old 03-03-2014, 01:22 PM
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You mean like raising fees? The idea of promoting shareholder value is what put Ebay on it's downward slope to begin with, as soon as they went public is when they started bleeding everybody dry...........just so they could try and keep up with shareholder demands.

I'm not sure I want the real-life Gordan Gecko making decisions over at Ebay.
The day they went public was the beginning of their efforts to mirror Amazon.
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Old 03-03-2014, 12:24 PM
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I must be the luckiest seller on EBAY. I have 2 ids, one for my Daughters stuff and one for my Sports stuff. I have total of over 3200 feedbacks on buying and selling, most for selling.

I can only remember 2 problems, of course not counting when buyers were not satisfied with condition of sold items. These were ironed out.

1) Sold some Comic books, they were packed in a box that once contained a coffee grinder. He told me he only received a coffee grinder. The buyer opened a case against me, he said he did not receive the comics. After communication with ebay I won the case. The only thing I can figure the comic guy sitting there in his apartment with boxes of comics all over the place finally opened the coffee grinder box, Wala!!!l there were the comics.

2) Sold a doll or something like that, customer was not satisfied. I told her to send the item back and I would refund her money. She wanted her money 1st and I refused. In the end, no more contact from her. She must have successfully done this before.

Wish I was so lucky with the Lottery.

Joe
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Old 03-03-2014, 09:21 PM
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Originally Posted by Peter_Spaeth View Post
So just let someone steal $100 from you and say eff it, go ahead and keep it I am above caring? No thanks, that would not be my approach.
I care but I wouldn't put in more time to recoup the hundred than it would take for me to make the money back. But if that is your MO you may be my guest. While you are scrambling for the hundred (that was already determined not to be doable) I will make two hundred. To each their own.... I do my best not to concentrate on negativity, even if it means I lose a few bucks, in the long run, it works for me.
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Old 03-03-2014, 09:38 PM
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I care but I wouldn't put in more time to recoup the hundred than it would take for me to make the money back. But if that is your MO you may be my guest. While you are scrambling for the hundred (that was already determined not to be doable) I will make two hundred. To each their own.... I do my best not to concentrate on negativity, even if it means I lose a few bucks, in the long run, it works for me.
Yeah yeah yeah.
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Stuff trumps all.
The flip is the commoodity.
Animal Farm grading.
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Old 03-03-2014, 10:46 AM
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Originally Posted by Leon View Post
I actually communicated privately with Nate on this one. There was absolutely no way he could win so I advised, informally, taking the high road the way he did. To me it made the most sense, unless he wants to continue the angst over spilled milk. I would have done the same thing. Take care of small issues, even though it might be to your disadvantage, so you can concentrate on positive stuff and do better than if you concentrated on the small, losing battle.
The big problem I see is no matter if the seller or buyer is the scammer there is no way to prove what was or was not in the shipment. On another forum a guy bought a $600+ 53 Mantle, he received a 91 Topps Archives 53 Mantle. Got to love the FeeBay, they are making it easier for scammers on a daily basis.
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