eBay negative feedback

[ullmandds]

i recently had a buyer request a refund because condition of cards received wasnt what he expected...at which point I negotiated a partial refund to avoid the hassle of returning and reselling. Open a dispute..do not leave neg feedback first...if seller does not respond ebay will intervene.

[pokerplyr80]

I would send an email before opening a claim. See if the seller is willing to work with you. If he doesn't respond today I would open the claim tomorrow.

You are entitled to a full refund as the card was not as described. Depending on the cost ebay might tell you to keep the card and refund your money if you file the claim. This happened to me once. I did not feel bad because the seller was a jerk and basically told me to beat it when I asked for a partial refund.

[vthobby]

You really should not be thinking about leaving a negative feedback. As others have said, just email the guy or open a case. Bay will 99% of the time find in your favor and I have found that you will most likely get all or some of your money back and possibly get to keep the card.

It's possible he did not know about the writing. A negative is not even close to the right answer here.

Peace, Mike

[glchen]

BTW, I believe in the new ebay seller criteria, negative feedback and low DSR's don't hurt sellers anymore in terms of receiving the Top Rated Seller discount. Instead, they are using shipping time criteria and the number of cases opened against a seller.

Therefore, I would send the seller an ebay message stating that you are unhappy with your purchase because the card had writing that was not disclosed in the listing. If he does not make it right with you within a 2-3 days after your message, then open an ebay case for Item Not As Described. You will win the case obviously, and you still can still neg him and hit his DSR's if you want.

[Mdmtx]

I have sent 2 messages in the past 36 hours since I received the card. No response yet. These guys are not part time ebayers. They have over 22k feedback. I don't deal with poor customer service well.

[Sean1125]

Who is it?

[Rich Klein]

Also please post a link to the EBay Auction in question

[pokerplyr80]

Originally Posted by Mdmtx

I have sent 2 messages in the past 36 hours since I received the card. No response yet. These guys are not part time ebayers. They have over 22k feedback. I don't deal with poor customer service well.

Not disclosing the writing on the back and not responding to two emails in 36 hours would be more than enough for me to open a claim and leave bad feedback. Unacceptable by any standard in my opinion.