eBay Buyer has remorse - would should I do?

packs · #1 06-06-2016, 04:03 PM

Buyer driven means it's a platform for people to buy things. There are other platforms that act as sales-driven mediums, such as conventions and product demos. That's not what eBay does. I hear you on the scams but nothing is safe from scams. I would think the overall percentage of people using PayPal to scam others is relatively low. So low that I'm sure PayPal sides with the buyer usually by default because the chances of something nefarious happening are negligible, except of course when it happens to you.

Exhibitman · #2 06-07-2016, 11:46 AM

In response to the OP: Walk away. Life is too short to waste time dealing with morons.

baseball tourist · #3 06-07-2016, 12:10 PM

Quote:

Originally Posted by Exhibitman

In response to the OP: Walk away. Life is too short to waste time dealing with morons.

Thanks Adam and all the other posters - have taken this road.

RichardSimon · #4 06-08-2016, 10:13 AM

Quote:

Originally Posted by Exhibitman

In response to the OP: Walk away. Life is too short to waste time dealing with morons.

++ So right you are Adam.

Two morons to add to this ebay story.

1- I had sold an autographed photo on ebay that was personalized. I had a VERY CLEAR picture of it in my ad. I did not state in my ad copy that it was personalized.
SIXTY DAYS after the buyer received it he returned it saying that because it is personalized it does not fit in his collection.
This was a $15 item.

2- I had a group of 23 photos in one lot on ebay. One buyer asked me to sell him one of the pictures (which was pictured in my ad). I sold it to that buyer.
Two weeks later I get the photo back in the mail. No explanation, just the photo.
This was a $25 item.

I refunded both morons and placed them on my banned list.
Nothing else to do when dealing with morons.

Lordstan · #5 06-08-2016, 12:46 PM

TO the OP,
Let it go. Better to refund and bann than fight it out and worry you'll lose anyway.

To packs,
I understand that some measure of protection for buyers and sellers alike is needed. The problem I have is that the protection has skewed waaaaaay waaaaay waaaaay over to the buyers. It is no longer a fair marketplace. I don't totally agree that eBay is a buyer driven marketplace as you describe it. The reason ebay worked at the beginning so well it that is relied on buyers who want to buy, but also sellers to want to sell. At the beginning it was a way for PEOPLE to sell to other PEOPLE. Now it has been changed to be like Amazon, where BUSINESSES sell to PEOPLE.

In the world of Walmart/target/etc, the idea of the buyer is always right works for them, because they can factor in losses as part of their selling strategy. The number of returns pales in comparison to the number of successful sales. On ebay, this model doesn't fit exactly the same. Small sellers don't have the deep reserve that the big businesses do to allow for any offset. What this has done is steer many small honest sellers/collectors away from using ebay. These sellers, now consign to either third party ebay sellers, who often get higher prices for things and/or use the big auction houses which usually get higher prices along with charging a buyer's premium.

The 2 net effects of all of this are 1) buyers pay more for the same items and sellers get less for the same items and 2) less good items are available for sale on eBay. There used to be so much more good stuff on ebay to buy, as small sellers or collectors who were selling are now avoiding selling there.

The only winners are ebay and the third parties who act as brokers. The only other option sellers really have is to put it on as a ridiculously high BIN(as they know they will HAVE to negotiate) with a best offer and then have to go through the hassle of negotiating back and forth. Of course, when people do that, then people will complain about all the sellers who have museums of items posted with very few sales.

Lastly, it is incredibly hypocritical for eBay to get all high and mighty about protecting buyers by using the protection policy, when they do virtually NOTHING about shilling, bad buyers, and especially all the forgeries with well known bad certs. They won't do anything about that because it makes them money. They could be protecting so many more people by getting rid of bad autos than they do by their uber liberal refund policies.

Mark V

packs · #6 06-08-2016, 01:31 PM

Some really good points re: eBay but I think PayPal is still doing right by its customers by protecting with the payee over the recipient of funds. PayPal is not limited to eBay so it helps to separate the two. If you use your credit card, it's relatively easy to cancel a transaction if it goes sour. Your credit card company is going to refund you. PayPal needs to act in the same manner if its going to be a viable business. Otherwise why would I use it if I can't get my money back hassle free?

Lordstan · #7 06-08-2016, 02:16 PM

Quote:

Originally Posted by packs

Some really good points re: eBay but I think PayPal is still doing right by its customers by protecting with the payee over the recipient of funds. PayPal is not limited to eBay so it helps to separate the two. If you use your credit card, it's relatively easy to cancel a transaction if it goes sour. Your credit card company is going to refund you. PayPal needs to act in the same manner if its going to be a viable business.

You getting your money back "hassle free" means that I, as a collector who is selling to raise funds to buy other stuff, has to wait an indefinite amount of time holding the money waiting to see if you are going to file a refund. This fact alone makes me want to avoid selling on eBay. I am no longer on the hook just for honest mistakes I might make, but now even buyer remorse is a legitimate reason they'll refund your money. IMO, That is ridiculous for a private individual.
Again ebay was initially set up to facilitate sales between people. You can't expect the same rules as you get buying from Best Buy, Sears, or some other big seller. It's not the same business model. If you wish to have the same rules, that's fine, but then you have to be ok with the changes that have happened since, including the shrinking amount of good stuff and the net higher prices.

Quote:

Originally Posted by packs

Otherwise why would I use it if I can't get my money back hassle free?

The idea that not having all these rules would impair or limits eBay usage have been shown to be unquestionably incorrect. You, and millions of other people, were already using eBay and Payal before any of these, so called, improvements were put into place. The fact that much of eBay/Paypal's biggest growth came before any of these rules existed, directly contradicts the idea that these things are "Needed."

I have grouped eBay and Paypal together for this discussion, as they really have functioned as one unit for quite a while now. At this point, it may be unfair to do so as Paypal is used for a great many things including traditional businesses that do operate under the usual model. Perhaps, what needs to happen then is a third party payment vehicle that is specific to eBay and is more balanced. If there was a more balanced arbitration process, maybe the smaller sellers would be willing to get back into the game again. This would benefit all of us.

packs · #8 06-08-2016, 02:23 PM

I am just asking you to look at PayPal in larger terms than eBay and collectors who get screwed sometimes. I don't know the statistics but I would think the cases of fraud are a very small proportion of all transactions.

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