A Message From REA

glynparson · #1 10-29-2018, 11:33 AM

Quote:

Originally Posted by T_Hamilton

Brian -

They proactive communication from you and your team was impeccable. You did the best you could do and controlled what you could. Problems happen, but it is how you respond to them... Personally, I think you and your team did a fantastic job under the circumstances.

Best,

Taylor

I agree with this 100%. Great job by the whole team

Jobu · #2 10-29-2018, 01:22 PM

I agree that abuse for this type of thing is totally uncalled for, shame on those people. As has been stated, $hit happens and making the best of it doesn't involve being a jerk to people who are doing their best to fix something that is beyond their control or ability to plan for. I like Brian and I like REA.

With that said, free shipping for winners is a nice gesture for their annoyance but a bit misplaced. The winners only could have benefited from the website problem keeping competing bids away - at best the site issues had a neutral effect and winners paid what they would have anyway, at worst, there were tens of thousands of dollars of bids not placed. The people who were annoyed and also may well have lost money here are the consignors and REA, the bidders only could have come out ahead or paid what they would have anyway.

drcy · #3 10-29-2018, 01:37 PM

I didn't win anything. Do I also get free shipping?
"Doable free shipping."
Whoah.

autograf · #4 10-29-2018, 01:53 PM

Thanks for the explanation and being up front with everyone. Obviously, some people confronted this situation with the same finesse and care that they probably confront many of the other situations in their lives, their family, kids and many of their other social interactions. Crazy, crazy stuff. Hope you got some rest at some point and know you're working hard to eliminate the possibility of a similar occurrence.

cgreat14 · #5 10-29-2018, 04:05 PM

Man you guys screwed up. Go back to the old days when I could stay up till 5:45 AM and kick ass. I would out wait those guys and would win every time. It was a challenge but I loved it. Look at Mile High...still doing the same way and no complaints. Stop trying to fix it, if it works. You got the moaners out there who complained about staying up too late....tough....it worked.

NC-Vintage · #6 10-29-2018, 04:22 PM

Brian and the entire team at REA are first class ! They have proven it once
again with how they handled a difficult situation last night.

pawpawdiv9 · #7 10-29-2018, 05:06 PM

I placed my MAX BID and sat on it days beforehand. Didn't have to worry about sleep at all. In the end, I still WON.

kmac32 · #8 10-29-2018, 08:30 PM

Great auction, no issues with me

joed25 · #9 10-29-2018, 10:16 PM

It was a nightmare for me trying to get my bids in. I also didn�t like how on the emails you kept saying even though there are technical issues we will NOT go past 12... the next email said 12:30 and then it stayed open till 3 or something.
Maybe switch to the website that Goldin uses. Simple auctions sites. REA website has an outdated feel to it. And I hate to criticize but if your selling 20 million a year or so you should spend a lot more on your website. I doubt this issue ever happened with Heritage.

Leon · #10 10-29-2018, 05:59 PM

Quote:

Originally Posted by cgreat14

Man you guys screwed up. Go back to the old days when I could stay up till 5:45 AM and kick ass. I would out wait those guys and would win every time. It was a challenge but I loved it. Look at Mile High...still doing the same way and no complaints. Stop trying to fix it, if it works. You got the moaners out there who complained about staying up too late....tough....it worked.

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record I like the way they close now better than before because of people like you.

....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

bobbyw8469 · #11 10-29-2018, 06:09 PM

Quote:

Originally Posted by Leon

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record like the way they close now better than before because of people like you.

....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

Agreed...I should NOT be penalized because I live on the east coast!

Pack The Ripper · #12 10-29-2018, 06:24 PM

Hiccups happen is business. You've handled this situation with a proactive and professional posture. Hold your chin up Brian.

Let's look forward with anticipation and positivity for the next auction.

RedsFan1941 · #13 10-29-2018, 06:26 PM

Quote:

Originally Posted by bobbyw8469

Agreed...I should NOT be penalized because I live on the east coast!

so you got a catalog this year?

drcy · #14 10-29-2018, 06:36 PM

Quote:

Originally Posted by Leon

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record I like the way they close now better than before because of people like you.

....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

At first, I thought he was bein joking/sarcastic but wasn't so sure as it went along.

Though I no longer collect/bid-- as a late night person and a West Coaster, even I thought it was ridiculous how late (early) the auctions went to.

iwantitiwinit · #15 10-29-2018, 06:43 PM

Brian that explanation and customer friendly attitude is the type of response I look for when doing any type of business with people. Great job and I look forward to bidding and possibly consigning to REA in the near future.

Thanks,

Bob I.

nolemmings · #16 10-29-2018, 07:26 PM

I forgive but I don't forget. There were a good half-dozen items I was precluded from chasing because of the snafus. It's left a bad taste. I would expect not only an explanation of how the problem will be addressed so that it does not happen again,but also a stated policy, well in advance, as to how the auction will be handled if somehow it does. Otherwise, I'll watch from afar. Nothing personal.

1952boyntoncollector · #17 10-29-2018, 07:42 PM

Quote:

Originally Posted by Leon

You want to give an opinion, awesome. Please put your full name next to your post per the rules....and for the record I like the way they close now better than before because of people like you.

....There is no harm in staying up all night but there is no need to either.

And I too think REA did as well, or better, as could be expected under the circumstances. There is no playbook for that sort of thing. Good job by Brian and team....

i think cgreat14 is kidding...i wonder what number 14 on the name references..perhaps a football or baseball great?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
SGC's Message Board Gone?	Piratedogcardshows	Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions	20	09-24-2017 03:33 PM
Thank you message	kamikidEFFL	Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions	5	04-16-2014 11:08 PM
PM message box	familytoad	Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions	10	03-02-2012 11:09 AM
belay this message	Ladder7	Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions	2	08-05-2009 08:37 PM
Anyone else getting this message from eBay?	Archive	Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions	2	06-17-2008 08:30 PM