PWCC Auctions - Mystery Bid Post Auction?

Flintboy · #1 10-29-2021, 09:32 AM

Why is it so difficult to run an auction platform/website? I�ve heard nothing but horror stories on how they are run, from bad invoicing all the way to website crashes.

55koufax · #2 10-29-2021, 12:37 PM

Very interesting. I just spent 50 minutes on PWCC Chat with a rep. I asked three simple questions:

1) How can I see a breakdown of my invoice that I paid for?
2) When will it ship?
3) How will it ship?

After 50 minutes, I finally was offered: You can go to your vault account next week and request them to look and to be shipped, as EVERYTHING now defaults to the vault.

So, for 20 years I have used PWCC for both sales and purchases without ever having a Vault default....I just want them shipped asap, like the tens of thousands of others over the years.

Cannot see anything until next week? Despite paying in full a day ago?

I must be asking for a lot.....

Mark17 · #3 10-29-2021, 12:42 PM

Quote:

Originally Posted by 55koufax

I must be asking for a lot.....

It's your own fault for buying fungible assets.

Snowman · #4 10-29-2021, 12:45 PM

Quote:

Originally Posted by 55koufax

Very interesting. I just spent 50 minutes on PWCC Chat with a rep. I asked three simple questions:

1) How can I see a breakdown of my invoice that I paid for?
2) When will it ship?
3) How will it ship?

After 50 minutes, I finally was offered: You can go to your vault account next week and request them to look and to be shipped, as EVERYTHING now defaults to the vault.

So, for 20 years I have used PWCC for both sales and purchases without ever having a Vault default....I just want them shipped asap, like the tens of thousands of others over the years.

Cannot see anything until next week? Despite paying in full a day ago?

I must be asking for a lot.....

The invoices I received via email all had a complete breakdown of prices. Did yours not?

What do you mean by "cannot see anything until next week"? What are you not able to see?

Carter08 · #5 10-29-2021, 01:35 PM

I�m having a similar issue. I paid for my item and don�t have a payment confirmation or anything similar. Can�t get a response about shipping and haven�t heard anything. I�d like pwcc to continue to succeed but Heritage and REA and etc have humans I can talk to and this is a bit frustrating. I sent emails in to the main line and tried the bot chat function. Crickets. I don�t have a vault account to my I knowledge so I would have thought it would ship out to me.

55koufax · #6 10-29-2021, 03:04 PM

Quote:

I sent emails in to the main line and tried the bot chat function. Crickets. I don�t have a vault account to my I knowledge so I would have thought it would ship out to me.

To my point above, EVERYONE now that utilizes PWCC automatically has a Vault according to Chat CSR Isaiah. He took 50 minutes to disclose this. Also, he told me if you want your items shipped, you have to go into your "vault" and req them to be shipped.

55koufax · #7 10-29-2021, 03:07 PM

Quote:

The invoices I received via email all had a complete breakdown of prices. Did yours not?

What do you mean by "cannot see anything until next week"? What are you not able to see?

I recd multiple emails with just a total, no sub total, not tax, no shp, no ins, and NOTHING about a Vault default....

On their site and my acct'g page, there is nothing except a grand total. No breakdown.

CSR Isaiah stated can't see into the vault until next week. Which means they will not ship until at least next week.

Their service just keeps getting worse, not better.

perezfan · #8 10-29-2021, 03:57 PM

Amazing that it's their customer service (of all things) that troubles the PWCC loyalists here. Really dismayed to see how many people are willing to overlook blatant criminal practices, just to obtain cardboard.

Their pathetic customer service would be the very least of my concerns. But to each his own I suppose.

notfast · #9 10-29-2021, 07:12 PM

Quote:

Originally Posted by 55koufax

I recd multiple emails with just a total, no sub total, not tax, no shp, no ins, and NOTHING about a Vault default....

On their site and my acct'g page, there is nothing except a grand total. No breakdown.

CSR Isaiah stated can't see into the vault until next week. Which means they will not ship until at least next week.

Their service just keeps getting worse, not better.

No clue what you�re talking about to be honest.

I won stuff on multiple days. After the first day, I received an email with a breakdown and total. If i clicked the link in the email, it took me directly to a website to pay.

Yes it defaults to the vault, but its literally as simple as clicking the box below �vault� where you address is.

After I won items on another day, I got an email with my full total (both days winnings)

I paid it. It was beyond easy.

While typing this message out, I found the receipt in my email from the payment which gives an invoice with an item by item breakdown.

If I go back to the emails requesting payment and click checkout, it takes me to a page that says my invoice is currently unavailable but still gives me an item by item breakdown.

I�ve never used PWCC for anything besides buying off ebay. Have no desire to have anything in a vault either.

swarmee · #10 10-29-2021, 08:29 PM

Quote:

Originally Posted by Carter08

I�d like pwcc to continue to succeed

I'd like to see them have a Viking funeral, personally.

BeanTown · #11 10-30-2021, 04:18 PM

Quote:

Originally Posted by swarmee

I'd like to see them have a Viking funeral, personally.

How does a Viking funeral go?

Carter08 · #12 10-30-2021, 04:25 PM

I�m pretty sure lots of fire is involved.

Snowman · #13 10-29-2021, 12:41 PM

Quote:

Originally Posted by Flintboy

Why is it so difficult to run an auction platform/website? I�ve heard nothing but horror stories on how they are run, from bad invoicing all the way to website crashes.

Because web servers are complicated, and most people who run them are not experts, but they have enough technical skills to build one and have it seem like it's working until their resources get tested in a live auction. Then they are left scrambling to try to figure out why it crashed. Then they fix the issue, or at least think they did, and then they have even more people testing the limits of the server in a future big auction and it crashes again lol.

Also worth noting is that to hire a true expert would probably be prohibitively expensive, and most people with those skills have zero desire to work somewhere like an auction house. They usually prefer a more tech savvy environment.

bnorth · #14 10-29-2021, 05:42 PM

Quote:

Originally Posted by Flintboy

Why is it so difficult to run an auction platform/website? I�ve heard nothing but horror stories on how they are run, from bad invoicing all the way to website crashes.

Why waste the time and cash to make anything work correctly. It is obvious they can do whatever they want and still have a huge line of people fighting to buy from them. Hell I would bet they could enclose a cat turd with every order and the PWCC fans would tell you how awesome and lucky they are to receive that cat turd.

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