PWCC Auctions - Mystery Bid Post Auction?

55koufax · #1 10-29-2021, 12:37 PM

Very interesting. I just spent 50 minutes on PWCC Chat with a rep. I asked three simple questions:

1) How can I see a breakdown of my invoice that I paid for?
2) When will it ship?
3) How will it ship?

After 50 minutes, I finally was offered: You can go to your vault account next week and request them to look and to be shipped, as EVERYTHING now defaults to the vault.

So, for 20 years I have used PWCC for both sales and purchases without ever having a Vault default....I just want them shipped asap, like the tens of thousands of others over the years.

Cannot see anything until next week? Despite paying in full a day ago?

I must be asking for a lot.....

Mark17 · #2 10-29-2021, 12:42 PM

Quote:

Originally Posted by 55koufax

I must be asking for a lot.....

It's your own fault for buying fungible assets.

Snowman · #3 10-29-2021, 12:45 PM

Quote:

Originally Posted by 55koufax

Very interesting. I just spent 50 minutes on PWCC Chat with a rep. I asked three simple questions:

1) How can I see a breakdown of my invoice that I paid for?
2) When will it ship?
3) How will it ship?

After 50 minutes, I finally was offered: You can go to your vault account next week and request them to look and to be shipped, as EVERYTHING now defaults to the vault.

So, for 20 years I have used PWCC for both sales and purchases without ever having a Vault default....I just want them shipped asap, like the tens of thousands of others over the years.

Cannot see anything until next week? Despite paying in full a day ago?

I must be asking for a lot.....

The invoices I received via email all had a complete breakdown of prices. Did yours not?

What do you mean by "cannot see anything until next week"? What are you not able to see?

Carter08 · #4 10-29-2021, 01:35 PM

I�m having a similar issue. I paid for my item and don�t have a payment confirmation or anything similar. Can�t get a response about shipping and haven�t heard anything. I�d like pwcc to continue to succeed but Heritage and REA and etc have humans I can talk to and this is a bit frustrating. I sent emails in to the main line and tried the bot chat function. Crickets. I don�t have a vault account to my I knowledge so I would have thought it would ship out to me.

55koufax · #5 10-29-2021, 03:04 PM

Quote:

I sent emails in to the main line and tried the bot chat function. Crickets. I don�t have a vault account to my I knowledge so I would have thought it would ship out to me.

To my point above, EVERYONE now that utilizes PWCC automatically has a Vault according to Chat CSR Isaiah. He took 50 minutes to disclose this. Also, he told me if you want your items shipped, you have to go into your "vault" and req them to be shipped.

55koufax · #6 10-29-2021, 03:07 PM

Quote:

The invoices I received via email all had a complete breakdown of prices. Did yours not?

What do you mean by "cannot see anything until next week"? What are you not able to see?

I recd multiple emails with just a total, no sub total, not tax, no shp, no ins, and NOTHING about a Vault default....

On their site and my acct'g page, there is nothing except a grand total. No breakdown.

CSR Isaiah stated can't see into the vault until next week. Which means they will not ship until at least next week.

Their service just keeps getting worse, not better.

perezfan · #7 10-29-2021, 03:57 PM

Amazing that it's their customer service (of all things) that troubles the PWCC loyalists here. Really dismayed to see how many people are willing to overlook blatant criminal practices, just to obtain cardboard.

Their pathetic customer service would be the very least of my concerns. But to each his own I suppose.

Peter_Spaeth · #8 10-29-2021, 03:59 PM

Quote:

Originally Posted by perezfan

Amazing that it's their customer service (of all things) that troubles the PWCC loyalists here. Really dismayed to see how many people are willing to overlook blatant criminal practices, just to obtain cardboard.

Their pathetic customer service would be the very least of my concerns. But to each his own I suppose.

Not cardboard my friend, plastic.

notfast · #9 10-29-2021, 07:12 PM

Quote:

Originally Posted by 55koufax

I recd multiple emails with just a total, no sub total, not tax, no shp, no ins, and NOTHING about a Vault default....

On their site and my acct'g page, there is nothing except a grand total. No breakdown.

CSR Isaiah stated can't see into the vault until next week. Which means they will not ship until at least next week.

Their service just keeps getting worse, not better.

No clue what you�re talking about to be honest.

I won stuff on multiple days. After the first day, I received an email with a breakdown and total. If i clicked the link in the email, it took me directly to a website to pay.

Yes it defaults to the vault, but its literally as simple as clicking the box below �vault� where you address is.

After I won items on another day, I got an email with my full total (both days winnings)

I paid it. It was beyond easy.

While typing this message out, I found the receipt in my email from the payment which gives an invoice with an item by item breakdown.

If I go back to the emails requesting payment and click checkout, it takes me to a page that says my invoice is currently unavailable but still gives me an item by item breakdown.

I�ve never used PWCC for anything besides buying off ebay. Have no desire to have anything in a vault either.

Snowman · #10 10-30-2021, 01:33 AM

Quote:

Originally Posted by 55koufax

I recd multiple emails with just a total, no sub total, not tax, no shp, no ins, and NOTHING about a Vault default....

On their site and my acct'g page, there is nothing except a grand total. No breakdown.

CSR Isaiah stated can't see into the vault until next week. Which means they will not ship until at least next week.

Their service just keeps getting worse, not better.

I don't know if you're being sincere or not here, but I'll respond as though you are.

As 'notfast' noted above, all of this stuff is pretty easy to locate either on the website or through the email invoice they sent you. You noted earlier that in the 'Accounting' tab on your account, all you see is the total due, with no other itemized details about your purchases. But if you look literally right below that total there is a bright yellow button that reads "$ Pay Now" and a link directly above and to the right that reads "VIEW MORE". Did you not even try clicking either of these? They both take you right to the invoice page which, again, has big bright yellow links that read "VIEW" and "PAY". Either link gives you a fully itemized invoice with each card, shipping fees, taxes, etc. It also shows you the shipping address. And just in case you can't navigate two bright yellow links positioned right next to your total, they also sent you an email invoice that has a link at the bottom, again, in a bright yellow 'can't miss it' box that also takes you to an itemized invoice. And at checkout, you can select your shipping address just like you would with any other online retailer.

I get the frustrations about emailed invoices and website invoice hammer prices not matching up for some items. However, if you can't even find your invoice, that's on you, not PWCC. They couldn't have possibly made these links easier to find.

swarmee · #11 10-29-2021, 08:29 PM

Quote:

Originally Posted by Carter08

I�d like pwcc to continue to succeed

I'd like to see them have a Viking funeral, personally.

BeanTown · #12 10-30-2021, 04:18 PM

Quote:

Originally Posted by swarmee

I'd like to see them have a Viking funeral, personally.

How does a Viking funeral go?

Carter08 · #13 10-30-2021, 04:25 PM

I�m pretty sure lots of fire is involved.

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