PWCC Auctions - Mystery Bid Post Auction?

[Steve D]

Originally Posted by notfast

Change address in system…not a one time thing.

Click address to ship to you after winning auction. Defaults to vault but its literally the box below. There’s even a box below that to have it shipped to a completely different address…this is probably what was done last month since you couldn’t figure it out yourself and needed customer service involved.

It’s simple.

Well, I just "chatted" with Robby at PWCC, and he said there is no way to permanently update your account to have auction winnings automatically sent to you. The default is to the vault; and you have to go in every time you pay your invoice, and change the default to your own address. This will have to be done every single time, as the default never changes from the vault; you are just temporarily changing it to your own addres, from the vault, on a one-time basis.

Steve

[Tabe]

Originally Posted by Steve D

Well, I just "chatted" with Robby at PWCC, and he said there is no way to permanently update your account to have auction winnings automatically sent to you. The default is to the vault; and you have to go in every time you pay your invoice, and change the default to your own address. This will have to be done every single time, as the default never changes from the vault; you are just temporarily changing it to your own addres, from the vault, on a one-time basis.

Steve

LOL, quality customer service at its finest.

[BobC]

Originally Posted by Steve D

Well, I just "chatted" with Robby at PWCC, and he said there is no way to permanently update your account to have auction winnings automatically sent to you. The default is to the vault; and you have to go in every time you pay your invoice, and change the default to your own address. This will have to be done every single time, as the default never changes from the vault; you are just temporarily changing it to your own addres, from the vault, on a one-time basis.

Steve

And I'll bet that little fact is not prominently posted somewhere on their site for all to see, on purpose. For all the somewhat intelligent business decisions and moves they seem to have made over the years, I wonder if this may not end up being one of their much lesser liked ones. It seems fairly obvious their goal is to funnel more people to using their vault, but by not even allowing your customers to permanently disable that feature, I can see them losing some business over it. If you should in the future see them suddenly adjust this policy/feature somehow, I would suspect it to be from getting a lot of flak from customers and/or a drop in business attributed to this policy of theirs. From a business standpoint, what with them getting kicked out of Ebay and then starting their own online platform, you'd think they'd want to make the transition for their customers and consignors as easy, simple, and similar as possible, at least to start out with.

[jayshum]

Originally Posted by BobC

And I'll bet that little fact is not prominently posted somewhere on their site for all to see, on purpose. For all the somewhat intelligent business decisions and moves they seem to have made over the years, I wonder if this may not end up being one of their much lesser liked ones. It seems fairly obvious their goal is to funnel more people to using their vault, but by not even allowing your customers to permanently disable that feature, I can see them losing some business over it. If you should in the future see them suddenly adjust this policy/feature somehow, I would suspect it to be from getting a lot of flak from customers and/or a drop in business attributed to this policy of theirs. From a business standpoint, what with them getting kicked out of Ebay and then starting their own online platform, you'd think they'd want to make the transition for their customers and consignors as easy, simple, and similar as possible, at least to start out with.

While I agree it may not be the most user friendly setup, someone previously posted that all you have to do to have your winnings shipped to you is click a different radio button right below the default option for the vault. It doesn't sound like they made it that difficult to change the shipping location so when you check out, you just have to spend a few seconds and remember to do it.

[BobC]

Originally Posted by jayshum

While I agree it may not be the most user friendly setup, someone previously posted that all you have to do to have your winnings shipped to you is click a different radio button right below the default option for the vault. It doesn't sound like they made it that difficult to change the shipping location so when you check out, you just have to spend a few seconds and remember to do it.

Yes, but then they also said you can't just make that your default to have it sent to your home going forward. Why not? I would guess a majority of their customers when on Ebay had no desire to use their vault. So why suddenly seem to shove it down their throat that they're now going to use the vault unless they remember to opt out each and every time you purchase something from them? I know it isn't necessarily a big deal, but think of it as something like where you're registered as a buyer with some seller, and when setting up your account already gave them your shipping address and credit card info. But then every time going forward where you win something from that seller you have to re-enter your address or CC info over and over again. Though as I said, it really isn't a big deal, can still see it annoying some people to the point they do less (or even no) business with that seller going forward because of it, especially when no other sellers out there are making their customers do any of that.

[Republicaninmass]

Probably just leave better deals to all the authentically sanctimonious pwcc followers.

[Steve D]

Originally Posted by jayshum

While I agree it may not be the most user friendly setup, someone previously posted that all you have to do to have your winnings shipped to you is click a different radio button right below the default option for the vault. It doesn't sound like they made it that difficult to change the shipping location so when you check out, you just have to spend a few seconds and remember to do it.

It is a very roundabout setup to change the shipping address.

You cannot just click on the pay button, go to your invoice, and change the address. No, you have to go the ended auction, click on your winning items, click on one of the specific items, and then go in and change the address for that particular shipment. The next month.....you have to do the same thing; and every month after that.

Steve

[jayshum]

Originally Posted by Steve D

It is a very roundabout setup to change the shipping address.

You cannot just click on the pay button, go to your invoice, and change the address. No, you have to go the ended auction, click on your winning items, click on one of the specific items, and then go in and change the address for that particular shipment. The next month.....you have to do the same thing; and every month after that.

Steve

I haven't experienced it myself so I was just going on what someone had previously posted which made it sound pretty simple. If it's not then I agree it may turn people off from buying from them (those who are still willing to at this point).

[Peter_Spaeth]

It could just be chance because I don't have THAT many searches set up, but it seems to me the past few weeks more Probstein items are coming up than ever before. Perhaps some consignors have moved on from PWCC?

[BobC]

Originally Posted by Peter_Spaeth

It could just be chance because I don't have THAT many searches set up, but it seems to me the past few weeks more Probstein items are coming up than ever before. Perhaps some consignors have moved on from PWCC?

That's what I'm saying. We all know most people don't like change, and PWCC appears to be practically shoving change down everyone's throat. Wouldn't surprise me at all to see Probstein grow tremendously as they may be the closest thing to the dearly departed PWCC/Ebay experience that used to be out there. Depends a lot on how well Probstein picks up the slack (and treats former PWCC consignors).

[Snowman]

Originally Posted by Peter_Spaeth

It could just be chance because I don't have THAT many searches set up, but it seems to me the past few weeks more Probstein items are coming up than ever before. Perhaps some consignors have moved on from PWCC?

I think this is likely true of all the major consignment companies. There are simply far more total card sales on ebay in recent months than ever before. The entire hobby continues to grow. But yes, I'm sure much of PWCC's volume went to Probstein.

[notfast]

Originally Posted by Steve D

It is a very roundabout setup to change the shipping address.

You cannot just click on the pay button, go to your invoice, and change the address. No, you have to go the ended auction, click on your winning items, click on one of the specific items, and then go in and change the address for that particular shipment. The next month.....you have to do the same thing; and every month after that.

Steve

This is just wrong. You’re making it way too hard.

Go to your marketplace account. Change address. Confirm address change.

Then when you get an invoice, you will have the main selected option of the vault (like everyone) and directly below that you will have the box with your address that it can be shipped to.

I’ve bought 4 different invoices worth of stuff over the last two auctions. At no point did I have to change my address, talk to customer service etc.

[Steve D]

Originally Posted by notfast

This is just wrong. You’re making it way too hard.

Go to your marketplace account. Change address. Confirm address change.

Then when you get an invoice, you will have the main selected option of the vault (like everyone) and directly below that you will have the box with your address that it can be shipped to.

I’ve bought 4 different invoices worth of stuff over the last two auctions. At no point did I have to change my address, talk to customer service etc.

My mailing address in my marketplace account is correct!

The "submission address" (whatever that is) is the vault. There is no way to change that. I tried to "edit vault account", but it does not give me the option of changing the submission address; it only allows you to change the mailing address (which as I said, is correct). I'm looking at it as I'm typing this.

Also, when I have gone in to pay my invoice, from the invoice page, it DOES NOT give me the option to change any address. That is why I had to contact PWCC through their chat system to figure out what was going on. They are the ones who told me the only way to do it, is by going into one of the auction lots I won, and clicking on the mailing address instead of the vault. PWCC is also the ones who told me that this has to be done EVERY SINGLE TIME YOU PAY!

So I stand by what I said previously.

Steve

[notfast]

Originally Posted by Steve D

My mailing address in my marketplace account is correct!

The "submission address" (whatever that is) is the vault. There is no way to change that. I tried to "edit vault account", but it does not give me the option of changing the submission address; it only allows you to change the mailing address (which as I said, is correct). I'm looking at it as I'm typing this.

Also, when I have gone in to pay my invoice, from the invoice page, it DOES NOT give me the option to change any address. That is why I had to contact PWCC through their chat system to figure out what was going on. They are the ones who told me the only way to do it, is by going into one of the auction lots I won, and clicking on the mailing address instead of the vault. PWCC is also the ones who told me that this has to be done EVERY SINGLE TIME YOU PAY!

So I stand by what I said previously.

Steve

If this is true, you are having a one off issue.

You 100% do not have to change address every time you pay for something, item by item, to not send it to the vault.

Edit - Like I’ve said before, when you look at your marketplace account…you will see your “submission address” which is the default shipping option which is the vault. Directly below that is your mailing address. It shows this exactly the same way on the invoice…so you just check the mailing address box and it is shipped to you.

[notfast]

Originally Posted by Steve D

Well, I just "chatted" with Robby at PWCC, and he said there is no way to permanently update your account to have auction winnings automatically sent to you. The default is to the vault; and you have to go in every time you pay your invoice, and change the default to your own address. This will have to be done every single time, as the default never changes from the vault; you are just temporarily changing it to your own addres, from the vault, on a one-time basis.

Steve

Like I said before in this thread, when you buy something from a website there always is a “button” with some default shipping method. This is no different.

It’s not some hidden option. It’s literally a check box that you select that is highly visible on the invoice page. It’s easier to click than when you have multiple shipping addresses on PayPal.

I know everyone hates PWCC justifiably but whining about THIS makes no sense to me.

[tschock]

Nevermind. Answered.