Should I be worried? I'm kinda freaking out!! PSA/DNA.

[rand1com]

PSA will find it.

Mine was lost for almost 3 months but was found when I actually spoke to a person in the NJ office, not a customer service rep from California.

The photo had been sent to Henry Yee for authentication and received back by them but since they had no record of ever receiving it initially, it was just being held. When I described the item they immediately found it and returned it in 2 days.

Yours is different as you said it was already authenticated and just needed to be slabbed.

They may have to send it to another facility to slab it.

Don't give up!!

[Schlesinj]

I hand delivered a negro league autographed photo at the National and it still has not been logged in. It is going to be reviewed by Henry and the autos. Plus slabbed.

I am not worried yet.

[LEHR]

Originally Posted by Schlesinj

I hand delivered a negro league autographed photo at the National and it still has not been logged in. It is going to be reviewed by Henry and the autos. Plus slabbed.

I am not worried yet.

Not sure how hand delivered items are logged but when a package arrives it’s supposed to be scanned in as received and that scan should show as package received within 5 days on their web site. The package was supposedly delivered on 09/26 so it should at least show as received by 10/01. It’s now 10/18 and the package still doesn’t show in their possession. So at this point I don’t know if they are sitting on the package that just wasn’t scanned in, or did the USPS deliver it to the wrong address? I don’t care when the photos are actually slabbed and returned, I’m just trying to figure out if PSA actually has possession of the box/photos.

I realize I may sound impatient or crazy to some but the package contains photos of four 1908/09 Pittsburgh Pirates HOF’ers and four of my favorite photos in my collection.

[Topnotchsy]

Originally Posted by Schlesinj

I hand delivered a negro league autographed photo at the National and it still has not been logged in. It is going to be reviewed by Henry and the autos. Plus slabbed.

I am not worried yet.

Oooh, can you share who the photo/auto is?

[oldjudge]

When you sent the photos to PSA did you get signature required. If you did check who signed for it. If you didn't this is a good lesson to all submitters--get signature required (direct--no electronic signature) and avoid headaches.

[LEHR]

Originally Posted by oldjudge

When you sent the photos to PSA did you get signature required. If you did check who signed for it. If you didn't this is a good lesson to all submitters--get signature required (direct--no electronic signature) and avoid headaches.

Hey Jay,
I did get signature required, but the USPS delivery person let the recipient sign with a scribble. You can’t make out a single letter of the name. In the future I’ll most likely just hand deliver stuff like this at a show to avoid the headache.

[Schlesinj]

Originally Posted by Topnotchsy

Oooh, can you share who the photo/auto is?

1932 Philadelphia Royal Giants team photo with Andy Cooper and Biz Mackey.

I bought it via RMY for the photo and later found this through a thread here on Net54.

https://www.sothebys.com/en/auctions...html?locale=en

[theshleps]

I had given a Miller Huggins to PSA at one time and they lost it. They offered me way below what it was worth. I was able to bargain them up to $2500 which was still quite a bit below replacement cost but they wouldn't budge above it

[LEHR]

Last update,

While my package still doesn't show as received by PSA, I got email conformation today that my package is in possession of PSA/DNA and they even sent me a scan of my submission form as proof. With the package not being scanned in upon receipt as all my others have been my biggest fear was that the USPS carrier delivered it to the wrong address. Glad they have it and I'll eventually get my photos back.

A big THANK YOU to those of you who reached out with contact information for PSA/DNA, it was a big help here.

[Mark]

Very glad to hear that they have your submission and that you can put all cares aside. (until they try to ship your stuff back to you)
Mark.

[LEHR]

Originally Posted by rand1com

PSA will find it.

Mine was lost for almost 3 months but was found when I actually spoke to a person in the NJ office, not a customer service rep from California.

The photo had been sent to Henry Yee for authentication and received back by them but since they had no record of ever receiving it initially, it was just being held. When I described the item they immediately found it and returned it in 2 days.

Yours is different as you said it was already authenticated and just needed to be slabbed.

They may have to send it to another facility to slab it.

Don't give up!!

Randy,

How did you get in touch with someone at the NJ office? I can’t find a direct number anywhere?

If anyone has a direct number for the NJ office please advise.

[Duluth Eskimo]

Why don’t you just relax and stop demanding service. If it was that big of a deal you should have hand delivered it at the national or at one of their offices. As I explained earlier, they are running a little behind. If you don’t like the service don’t participate in the process.

[LEHR]

Originally Posted by Duluth Eskimo

Why don’t you just relax and stop demanding service. If it was that big of a deal you should have hand delivered it at the national or at one of their offices. As I explained earlier, they are running a little behind. If you don’t like the service don’t participate in the process.

Hey Jason, thanks for that helpful positive response. I’m so glad you posted that. I feel so much better since you assured me they’re just running behind.

Cheers.

[rand1com]

Originally Posted by LEHR

Randy,

How did you get in touch with someone at the NJ office? I can’t find a direct number anywhere?

If anyone has a direct number for the NJ office please advise.

You will not get a direct phone number. I had correspondence by email directly with them. After talking to the California customer service 4 times over 4 weeks they finally gave me an email contact at the NJ office and the problem was straightened out in less than 24 hours with the lost photo being found. It was shipped the next day and entered into their system as received on the same day, 3 months after it was delivered to them by USPS.