Should I be worried? I'm kinda freaking out!! PSA/DNA.

[LEHR]

Originally Posted by rand1com

PSA will find it.

Mine was lost for almost 3 months but was found when I actually spoke to a person in the NJ office, not a customer service rep from California.

The photo had been sent to Henry Yee for authentication and received back by them but since they had no record of ever receiving it initially, it was just being held. When I described the item they immediately found it and returned it in 2 days.

Yours is different as you said it was already authenticated and just needed to be slabbed.

They may have to send it to another facility to slab it.

Don't give up!!

Randy,

How did you get in touch with someone at the NJ office? I can’t find a direct number anywhere?

If anyone has a direct number for the NJ office please advise.

[Duluth Eskimo]

Why don’t you just relax and stop demanding service. If it was that big of a deal you should have hand delivered it at the national or at one of their offices. As I explained earlier, they are running a little behind. If you don’t like the service don’t participate in the process.

[LEHR]

Originally Posted by Duluth Eskimo

Why don’t you just relax and stop demanding service. If it was that big of a deal you should have hand delivered it at the national or at one of their offices. As I explained earlier, they are running a little behind. If you don’t like the service don’t participate in the process.

Hey Jason, thanks for that helpful positive response. I’m so glad you posted that. I feel so much better since you assured me they’re just running behind.

Cheers.

[rand1com]

Originally Posted by LEHR

Randy,

How did you get in touch with someone at the NJ office? I can’t find a direct number anywhere?

If anyone has a direct number for the NJ office please advise.

You will not get a direct phone number. I had correspondence by email directly with them. After talking to the California customer service 4 times over 4 weeks they finally gave me an email contact at the NJ office and the problem was straightened out in less than 24 hours with the lost photo being found. It was shipped the next day and entered into their system as received on the same day, 3 months after it was delivered to them by USPS.