I may have to sue Fanatics or Fedex-UPDATED 5/8/25 AT END OF THREAD

[russkcpa]

Fedex will not disclose who the package was "delivered to" Their only evidence of delivery is the squiggly line signature by R.Russ. They will not disclose who the driver contacted when Fedex dispatched him/her back to the site to retrieve the package.

My office is on the 2nd floor of a very busy 3 floor office building in downtown Venice FL. The area in downtown Venice is loaded with tourists this time of year. Many tourists use the large parking lot adjacent to my building when they shop. Automatic sliding doors lead into a small lobby in the building. At the end of the lobby is another set of doors which opened into a Bank of America branch. This branch closed sometime after Covid. The lobby has a few arm chairs adjacent to the two elevators. Many long time visitors, snowbirds, workers and drivers go in and out of our building because they know there are men's and women's rest rooms there. All 2nd and 3rd floor suites are clearly marked in a large lobby directory. Unfortunately there are no security cameras inside the lobby or outside the building entrance.

I would suspect in discovery it will be possible to see a history of delivery confirmation forms with the signature of packages delivered by the driver. I suspect more squiggly lines will surface. I REALLY need Fanatics to be a bigger advocate for me with Fedex.

[pawpawdiv9]

I posted in the HA thread but this my experience with Heritage
It was shipped FedEx
When delivered they asked for my driver license and took photo of it and made me sign their iPad
This was a 2500 $ package to my house
The box did not say heritage auctions on it but the item was packaged well
Just my recent experience

[russkcpa]

Originally Posted by pawpawdiv9

I posted in the HA thread but this my experience with Heritage
It was shipped FedEx
When delivered they asked for my driver license and took photo of it and made me sign their iPad
This was a 2500 $ package to my house
The box did not say heritage auctions on it but the item was packaged well
Just my recent experience

Thank you. That is the correct procedure. If drivers only knew what they were delivering they would obtain that information.

[conor912]

Originally Posted by russkcpa

If drivers only knew what they were delivering they would obtain that information.

I've always wondered about that. I totally get the validity of that argument, but I also don't feel comfortable with a delivery guy knowing A) my package is worth his yearly salary, and B) the name, address, and face of a house that has these types of valuable items in it. It's a double edged sword, for sure.

[jayshum]

Originally Posted by russkcpa

Thank you. That is the correct procedure. If drivers only knew what they were delivering they would obtain that information.

Originally Posted by conor912

I've always wondered about that. I totally get the validity of that argument, but I also don't feel comfortable with a delivery guy knowing A) my package is worth his yearly salary, and B) the name, address, and face of a house that has these types of valuable items in it. It's a double edged sword, for sure.

There's no reason a driver needs to know what they're delivering or the value of it. If the shipper paid for a signature on delivery, that's all the driver needs to know, and the driver should get it whether he knows what's in the box is worth $40 or $40K.

[D. Bergin]

Originally Posted by jayshum

There's no reason a driver needs to know what they're delivering or the value of it. If the shipper paid for a signature on delivery, that's all the driver needs to know, and the driver should get it whether he knows what's in the box is worth $40 or $40K.

Sure, but as I notated earlier in this thread, there's an entirely different protocol the shipping company takes, and an entirely different set of consequences for those involved, when the box is declared for 40K, rather then for $40.00.

There's a cost/benefit vs. risk analysis involved.

[sb1]

Assuming that Fanatics used a private insurance carrier(as FedEX will not insure collectibles), Fanatics would not have declared a value, just chose a delivery method which was signature required, could have been ground or air, next day, etc. depending on the policy stipulations Thus there would have been no value assigned to the package for the driver to have any idea what it might contain.

There are two likely scenarios to the loss here, either the driver swiped the package(unlikely) or the driver signed for it and left it lay somewhere in the building it was addressed to(more likely) and someone else picked it up and walked off with it.

One has to believe that Fed/Ex knows who the driver was, what time he "delivered" the package, and possibly even an exact location due to real-time tracking of the driver.

[jayshum]

Originally Posted by D. Bergin

Sure, but as I notated earlier in this thread, there's an entirely different protocol the shipping company takes, and an entirely different set of consequences for those involved, when the box is declared for 40K, rather then for $40.00.

There's a cost/benefit vs. risk analysis involved.

That may be true, but unfortunately, most people shipping something probably don't know that and figure there's a better chance of something disappearing if they say it's worth $40K.

[russkcpa]

Originally Posted by conor912

I've always wondered about that. I totally get the validity of that argument, but I also don't feel comfortable with a delivery guy knowing A) my package is worth his yearly salary, and B) the name, address, and face of a house that has these types of valuable items in it. It's a double edged sword, for sure.

Very good points....especially B

[parkplace33]

Originally Posted by russkcpa

Very good points....especially B

Russ, good luck. Keep us posted.

[the-illini]

I don't use FedEx anymore - too unreliable and their customer service is terrible.

I had a package arriving via FedEx - missed the first delivery so I worked from home the next day so I would be there - at 7:32 AM I got an email saying delivery was attempted but no one was home. I was 10 feet from my front door; no one attempted delivery. Same thing happened the next day.

In my situation I think the delivery driver was overloaded with packages that day (it was during Christmas) so he just took a few and marked attempted delivery without ever going to the address.

[D. Bergin]

Originally Posted by pawpawdiv9

I posted in the HA thread but this my experience with Heritage
It was shipped FedEx
When delivered they asked for my driver license and took photo of it and made me sign their iPad
This was a 2500 $ package to my house
The box did not say heritage auctions on it but the item was packaged well
Just my recent experience

I wonder if it is possible Fanatics clicked the box "Adult Signature Required", rather then "Direct Signature Required" in order to save money on shipping?

Makes a difference when the delivery is to a busy office building.

[Balticfox]

Originally Posted by D. Bergin

I wonder if it is possible Fanatics clicked the box "Adult Signature Required", rather then "Direct Signature Required" in order to save money on shipping?

Well such a move would certainly doom Fanatics in both court and with their insurance company.

[Peter_Spaeth]

BTW, Fanatics' Terms of Use include a broad arbitration clause.

https://help.fanaticscollect.com/hc/...5JJVNQ71603KEF

[jingram058]

Originally Posted by russkcpa

Fedex will not disclose who the package was "delivered to" Their only evidence of delivery is the squiggly line signature by R.Russ. They will not disclose who the driver contacted when Fedex dispatched him/her back to the site to retrieve the package.

My office is on the 2nd floor of a very busy 3 floor office building in downtown Venice FL. The area in downtown Venice is loaded with tourists this time of year. Many tourists use the large parking lot adjacent to my building when they shop. Automatic sliding doors lead into a small lobby in the building. At the end of the lobby is another set of doors which opened into a Bank of America branch. This branch closed sometime after Covid. The lobby has a few arm chairs adjacent to the two elevators. Many long time visitors, snowbirds, workers and drivers go in and out of our building because they know there are men's and women's rest rooms there. All 2nd and 3rd floor suites are clearly marked in a large lobby directory. Unfortunately there are no security cameras inside the lobby or outside the building entrance.

I would suspect in discovery it will be possible to see a history of delivery confirmation forms with the signature of packages delivered by the driver. I suspect more squiggly lines will surface. I REALLY need Fanatics to be a bigger advocate for me with Fedex.

Living in Fort Myers, and former volunteer at the Seaboard railway depot museum in Venice, I'm quite familiar with where you are. In fact, I was just up there a few days ago. Yes, right now is "in season" and snowbirds are everywhere.