How Should Have SCP Handled This Situation?

[usernamealreadytaken]

"I didn't ask SCP for any compensation. i just wanted to let them know that I was not happy."
--Then write THEM a letter, don't smear them on a website.

They offered a full refund, which you refused. Not only do these "whine sessions" bother me, its that people play games and hope the auction houses read minds. When you emailed or spoke to them, tell them what you want, if they refuse, go from there.

[Leon]

Originally Posted by usernamealreadytaken

"They offered a full refund, which you refused. Not only do these "whine sessions" bother me, its that people play games and hope the auction houses read minds.

How could he accept a refund when, after a week and no response, he had sold some cards? Maybe if you bought a lot of 80 cards and only got 77 you might feel differently, but maybe not?

[usernamealreadytaken]

To Harry: I agree if their is a substantive issue with an auction house doing something unethical, illegal, or otherwise inappropriate, not because you are upset and they didn't give you everything you wanted (whether or not they even knew what that was).

To Leon: I agree with the above posts in that, if dissatisfied, the buyer needs to keep the item intact, unused, whatever to address the (purported) problem. Once the buyer proceeds otherwise, he voids any claim with the purchase.

[Jim VB]

Originally Posted by usernamealreadytaken

I agree if their is a substantive issue with an auction house doing something unethical, illegal, or otherwise inappropriate, not because you are upset and they didn't give you everything you wanted (whether or not they even knew what that was).

I think that an auction house that lists a lot, and sends the winning bidder less than they listed, IS doing something inappropriate.

Can't see it any other way.


Now, unfortunately for Howard, his subsequent actions, tied their hands pretty well on the customer service level. Once he had taken action to sell off some of the lot, they had fewer options.

[Buythatcard]

Jim, I agree that they had no other options at that point. But, if they would have responded to my emails, there might have been an option.

[bobbyw8469]

We've had a few posts lately where buyers can't hold onto cards for more than three seconds after they receive them. What's that all about?

I have noticed the same thing. The 1967 Topps PSA 10 Willie McCovey is already on Ebay (It sold last month thru Mile High Auction). It is for $1,400 more of course. Does anyone get cards and just hold onto them anymore?

[Exhibitman]

Part of the problem for a seller is that the seller has no way of knowing whether the buyer is trying to cheat them by claiming a shortage or damage, or whether there really is a problem, which is why a refund on return of the cards is often the only thing a seller will offer. I'm not saying anything illicit was involved here, just that expecting a seller to let you keep the items and just write a check on faith is not realistic.

[HRBAKER]

Originally Posted by bobbyw8469

I have noticed the same thing. The 1967 Topps PSA 10 Willie McCovey is already on Ebay (It sold last month thru Mile High Auction). It is for $1,400 more of course. Does anyone get cards and just hold onto them anymore?

Welcome to the era of The Flipper (and no, there's absolutely nothing wrong with that).

[Leon]

Originally Posted by bobbyw8469

I have noticed the same thing. The 1967 Topps PSA 10 Willie McCovey is already on Ebay (It sold last month thru Mile High Auction). It is for $1,400 more of course. Does anyone get cards and just hold onto them anymore?

I buy on 2 different fronts. One is for my collection and I tend to keep those quite some time....actually, unless I upgrade they stay forever (or until I get out of collecting). Two, is that I buy for resale. On those items they barely get to me before I have them for sale again .....