Very bummed out....what are my options?

[Tcards-Please]

Sounds like a tough break Dan. Not sure there is a whole lot that can be done. The carrier says that he left it on the porch, so I would think that removes any liability on the seller. It will be hard to prove the person handing out flyers took it, unless someone witnessed them taking it.

Depending on what type of homeowners policy you have, some cover it (less the deductible).

Good luck.

r/
Frank

[bobbyw8469]

Anything over $250 needs to be sent Signature Confirmation. I smell a scam....since the seller DID NOT send the item the way PayPal dictates to be protected, I would file a claim.....

[Anthony S.]

I think a brick through that florist's window would be a good start.

[chris122868]

BOBBYW8469 Is correct !!! The seller by ebay rules. Says anything over $250.00 has to have signature confirmation as soon as you talk to someone from ebay/paypal you will be REFUNDED. THANKS,CHRIS

[slidekellyslide]

The seller just told me I'm out of luck since I didn't ask for insurance or signature confirmation....anyone know the number for ebay customer service?

[teetwoohsix]

Dan-

Sorry this has happened to you, that sucks. I, IMO, think you should have an issue with the mail carrier for just tossing it on your porch when your wife was home all day. A simple knock at the door or ring of the doorbell would've avoided all of this- my carrier always rings my doorbell. If no one answers, he leaves a note letting me know he attempted to deliver, and he will try again tomorrow. He doesn't just leave it (I'm talking USPS, I have had Fed Ex and UPS just ring the bell and drop it before I even got to the door).

I also think it's suspicious that right around the time of delivery this "flyer" guy was on your property- I would be having an issue with the owner of that company for sure- he or she is somewhat responsible for their employees actions while on the job, I would think..........

I hope you get your item back Dan, good luck.

Sincerely,Clayton

[Leon]

Hey Dan
Sorry to hear about this. I think if nothing was stated in the listing, or offered otherwise, then the seller is responsible for getting the item to you. His recourse will be with the USPS, and he has none, as he didn't buy insurance. He needs to get you the card or a refund, imo....

[Jason Carota]

Originally Posted by slidekellyslide

The seller just told me I'm out of luck since I didn't ask for insurance or signature confirmation....anyone know the number for ebay customer service?

Tell the seller he is SOL...

Directly from eBay:

"eBay requires Signature Confirmation for packages valued at more than $250.00 USD to qualify for the eBay Seller Protection policy."

http://pages.ebay.com/help/pay/shipp...#signatureconf


EDIT:

From the PayPal Seller protection policy:

"Proof of delivery is acceptable documentation if a buyer files a claim, chargeback, or reversal for either an unauthorized payment or merchandise not received. You need online tracking information from a shipping company that:

Shows the status as delivered.
Shows the date of delivery.
Includes the recipient’s address, showing at least the city/state or ZIP code (or their equivalent).
For payments of $250 USD (or local currency equivalent) or more, includes proof of the recipient's signature to confirm delivery.

https://www.paypal.com/us/cgi-bin/we...ection-outside

[Tcards-Please]

Originally Posted by bobbyw8469

I smell a scam....since the seller DID NOT send the item the way PayPal dictates to be protected, I would file a claim.....

Where is the "scam"? The postal carrier says that he left it on the porch. Are you saying that the postal carrier is lying and took the package?

[Edwolf1963]

Hey Dan, you may want to call eBay Cust Svc and explain the situation - see if you have an recourse. After all, what do you have to lose..? They've been helpful with me in the past.

I agree that there may be nothing they can or will do given USPS shows delivered, but it was also left unsecured on your porch as well as uninsured (which I thought was or going to be a requirement?) I believe when push comes to shove, the item has to show delivered/received by you for the transaction to be completed - now that may be a simple USPS remark showing delivered or something more like signature, I don't know..? Either way, again, can't hurt to contact eBay Cust Svc and ask.

PS - don't bother with Live Chat. Whoever they have manning those things are usually clueless :-)