Just a Little Concerned About This.....

[rainier2004]

Greg:

All I can say is that situation you're in absolutely sucks. Good for you being tough about getting your money back. Not a knock or derail here, but its ironic ther is a ethical debate thread on pp/ebay at the moment. I wonder how much time their CEOs think about ethical treatment towards their dollars, I mean customers.

[slidekellyslide]

I sometimes think that Paypal must pick people at random to put through the ringer.

[steve B]

Originally Posted by rainier2004

Greg:

All I can say is that situation you're in absolutely sucks. Good for you being tough about getting your money back. Not a knock or derail here, but its ironic ther is a ethical debate thread on pp/ebay at the moment. I wonder how much time their CEOs think about ethical treatment towards their dollars, I mean customers.

I know of at least one.

This week we had a car mounted bike rack fail causing damage to the customers bikes. Even though the problem was unusual, and they feel the rack may have been overoaded (It wasn't) Allen racks is covering all the repairs. And they want the broken rack back so they can improve it. The whole thing was handled personally by the owner/ceo.

And we're not even a really big shop.

Steve B

[Clutch-Hitter]

I have until the end of today to jump through their next hoop or else the felon keeps the cash. They will not accept an email with images, so the scans have to be uploaded in their resolution center. Had to call and remind them that there is no case in their resolution center because of the "guest" account. They said fax the images. From my experience, scans do not appear on the other end very well when faxed, but we'll see. The deadlines they provide for victims of felonious crimes are interesting...I took a survey a few minutes ago that will hopefully get to somebody rational over there.

Steven, I did notice that. My opinion on the ethics thing with Paypal is biased/tainted at the moment so I did not comment in that thread. I have no respect for that business at the moment.

In general, I usually view things this way: it's different to judge a company/business' ethics versus an individual's. And it's not up to one individual to monitor another individual's ethics; that's on the other individual. Get the plank out of your own eye so to speak.

How many people per year get ripped off on ebay, just in our tiny section? I've learned through this process that they supposedly have a counterfeit team, but I'm only deducting that from what I was told, which was amidst lies. I haven't been contacted by the counterfeit team. So, if they do have one, how easy would it be to pull all questionable listings? Easy IMO. But they don't; they wait for somebody outside like us to point them out. If they have one, they do nothing apparently, easy job. That's just our section. It's a haven for felons who have nothing to lose and everything to gain. Their profit percentages far exceed those of honest sellers. Nothing to lose, no accountability, no consequences...this thread proves that beyond a reasonable doubt. Who holds them accountable? Which leader in that company?

Phil did start a good topic

It's much better to just send a check and not allow them to collect fees on gifts either.

[Clutch-Hitter]

The point I made about how many people get scammed per year on ebay, and how it's overtly allowed to happen, was my attempt to agree with Steve about how the dollars are more important to them than customers. For me, this is obvious in this current ordeal.

I had a lengthy response in Phil's thread yesterday that I cancelled due to my current thinking, not sure it was how I feel in general. I've been pissed for more than a month now. I've tried to look at this objectively but still can't make sense of making me pay in money, time, hassle, etc.

Steve B, was that a Paypal related thing you mentioned?

Thanks again for all the help

[steve B]

Originally Posted by Clutch-Hitter

The point I made about how many people get scammed per year on ebay, and how it's overtly allowed to happen, was my attempt to agree with Steve about how the dollars are more important to them than customers. For me, this is obvious in this current ordeal.

I had a lengthy response in Phil's thread yesterday that I cancelled due to my current thinking, not sure it was how I feel in general. I've been pissed for more than a month now. I've tried to look at this objectively but still can't make sense of making me pay in money, time, hassle, etc.

Steve B, was that a Paypal related thing you mentioned?

Thanks again for all the help

No, totally unrelated to Paypal or Ebay.

The post I responded to wondered about the lack of business owners who actually cared about their customers as customers. And since I had a recent experience with one who did I figured I'd mention it.

I have no doubt that Paypal/ebay is clueless and buried under convoluted "rules" they need to give the clueless minimum wage drones they hire some guidance.

And sadly while it would be more effective to set the local law and /or the postal inspectors on the seller it will also be difficult to get them interested in looking into it.

Steve B

[carrigansghost]

The minimum wage drones need to be guided by the overprices middle management that is over them. The problem in business today is the middle management and not the "minimum wage clones".

Rawn

[rainier2004]

Originally Posted by steve B

The post I responded to wondered about the lack of business owners who actually cared about their customers as customers. And since I had a recent experience with one who did I figured I'd mention it.
Steve B

Steve B. - I have faith in lots of business owners and even bigger businesses. I questioned ebay/pp CEO's and ethics only, and as Greg and I found out, the written word can imply wrong things here. I know GREAT business owners...that is who I try to conduct my business with.

[steve B]

Originally Posted by rainier2004

Steve B. - I have faith in lots of business owners and even bigger businesses. I questioned ebay/pp CEO's and ethics only, and as Greg and I found out, the written word can imply wrong things here. I know GREAT business owners...that is who I try to conduct my business with.

Ah, my mistake.

The Allen rack guy is still one of the good ones.

Steve B

[bn2cardz]

Originally Posted by steve B

I have no doubt that Paypal/ebay is clueless and buried under convoluted "rules" they need to give the clueless minimum wage drones they hire some guidance.

Steve B

Just out of respect lets leave the name calling of the employees down. We all have jobs that we have/had that we had to do within the confines of the supervisors even when we disagreed with the decisions handed down to us.

I have a family member who works in the Fraud department at Paypal and has been there for a very long time. I have heard complaints from their side about things within Paypal, but also from customers.

[Clutch-Hitter]

Originally Posted by bn2cardz

Just out of respect lets leave the name calling of the employees down. We all have jobs that we have/had that we had to do within the confines of the supervisors even when we disagreed with the decisions handed down to us.

I have a family member who works in the Fraud department at Paypal and has been there for a very long time. I have heard complaints from their side about things within Paypal, but also from customers.

Hey Andy,

First, make no mistake about it; I'm a drone to Paypal the business and have possibly been referred to with name calling and judgements in private by Paypal individuals. So because "drone" is name calling, is it better, worse, or the same to use that word in private versus public? It's impossible individualize the word because it inherently implies the business is comprised of ...., which would be a viewpoint/observation, with any negative aspect directed toward the business. However, it's much easier to pin point me, tag me with the label. Sorry, one would have to be very, very sensitive to individualize that adjective, however mild it is, to himself or herself in this context. Steve did appear to be correctly criticizing the management anyway.

Although you'd only be accepting my word on this, I spoke to everyone, except one female, with respect and kindness. The one female was rude, and I told her so. The other people I spoke to apparently said whatever it took to get off the phone since there were so many things that turned out to be lies. You don't have to know me personally to realize what happened here, so since we're individualizing Paypal workers now, maybe your family member who works in fraud can explain why the felon still has my money? I'm going to call him felon, because he is, until I have my money back. Or at least some insight...you dropped in to criticize in the form of some sort of duty, confronting the bully sort of speak. He was never here, so feel free to enlighten us on the process by which these fraud investigations unfold. Thanks

The few times I heard my wife speaking to them, I wondered how she was managing to be so nice, so that answers that.

Steve B, thank you again for your help in my dealings with both the felon and Paypal, with the latter promising false hopes of protection while continuing to behave contrary to their marketing scheme.

Respectfully

Thanks everybody for the help. I've learned what the word monopoly means.

[steve B]

Originally Posted by bn2cardz

Just out of respect lets leave the name calling of the employees down. We all have jobs that we have/had that we had to do within the confines of the supervisors even when we disagreed with the decisions handed down to us.

I have a family member who works in the Fraud department at Paypal and has been there for a very long time. I have heard complaints from their side about things within Paypal, but also from customers.

I can see your point, but how then to politely describe the people I've been unfortunate enough to deal with the few times I've needed to call either Ebay or Paypal? I'm sure there's a few intelligent dedicated employees there, but I've never talked to any of them.

I've had the same sort of experience, only with less money involved. Promised a lot, nothing delivered.
Had to explain the problem multiple times to multiple people who seemed incapable of even understanding the problem.
Been promised "a $20 credit for the nuisance of being on the phone for over an hour" twice---Still waiting for that.

it is entirely possible that they're stuck with bad rules by bad management, but the impression is they're merely going through the motions and trying to make quota on the number of calls "handled".


Steve B

[CharleyBrown]

I would send an email to guy stating that, unless he rectifies the situation within 24 hours, you will be contacting everybody that lives near him within a 3 block radius to inform them that he is a thief. To make my point clear, I would copy/paste every single person's name, phone #, and address in the email.

It may seem ridiculous, but some people are blatant thieves online, but would hate to be humiliated in their community. Every time that I've been in a similar situation, I've had the money returned to me within the stated time period.

[Tsaiko]

Originally Posted by CharleyBrown

I would send an email to guy stating that, unless he rectifies the situation within 24 hours, you will be contacting everybody that lives near him within a 3 block radius to inform them that he is a thief. To make my point clear, I would copy/paste every single person's name, phone #, and address in the email.

It may seem ridiculous, but some people are blatant thieves online, but would hate to be humiliated in their community. Every time that I've been in a similar situation, I've had the money returned to me within the stated time period.

There's a company that provides this type of service in California.
http://www.alibisnpaybacks.com/