How Should Have SCP Handled This Situation?

[Leon]

It's a tough call. A week is enough time for them to communicate back. Once the lot was starting to be sold it does tie their hands a little bit. If it were me I would offer a refund of the 3-4 cards, per each value based on the quantity....so probably a $50-$60 or so, refund. But that is only my opinion and every company has to run their business their way.

[mintacular]

Sounds like pisspoor customer service all-around. Regardless of condition, even low-grade cards should be packed with care, there is no need to cause even more wear on the card w/poor packing technique.

I would request a refund based on how much $ you think was lost through the poor packaging and missing cards...One week is more than enough time for them to have contacted you.

[Buythatcard]

I am not the one who will lose out in the long run. I told SCP to remove me from their mailing list. There are plenty of other auction houses out there with superior customer service.

Besides, 20% Buyers Premium for shabby service just doesn't make sense to me.

If anyone needs a glad bag for shipping cards, please let me know. You can even have the small pieces of strip cards that are on the bottom.

[bobbyw8469]

Do you have a link for the auction lot?

[barrysloate]

Once you realized there was a problem and that you would be calling them for some kind of resolution, that group should have been frozen. No way you should have been selling off cards. Once you did that, all bets were off. They offered you a full refund which is more than fair, but by selling off cards quickly you were no longer eligible for that.

We've had a few posts lately where buyers can't hold onto cards for more than three seconds after they receive them. What's that all about? You should have waited to hear from them first.

[Robextend]

From what was stated I tend to agree with Barry.

It seems SCP did a poor job in packaging, and then there was the issue of missing cards. As annoying as it is to be let down, a full refund is a reasonable solution.

But once you start selling off cards from that lot, you really can't expect any fair resolution. It should be a lesson learned to always fully inspect your winnings before promising them to another buyer.

[barrysloate]

Of course you could ask them to send you say $100, which would hopefully compensate you for what you lost. But it still doesn't change the fact that you sold cards while waiting for a response. And I agree they could have packed the box better. But they made a mistake and owned up to it, and you can't expect much more than that.

[Thrill-of-the-Hunt]

i dont get it, why email, you should've called first. barry really put things in great perspective here. this is the second post about an auction house delivering less than advertised, BUT, the buyers couldnt get rid of the cards quick enough.

[Matthew H]

This sounds familiar Seems like they know that cards are a physical addiction with withdrawal symptoms similar to opiates.

[Jewish-collector]

Originally Posted by Buythatcard

I am not the one who will lose out in the long run. I told SCP to remove me from their mailing list. There are plenty of other auction houses out there with superior customer service.

Howard, let's talk about the other auction houses while we have a few in Baltimore.

Alan