I may have to sue Fanatics or Fedex-UPDATED 5/8/25 AT END OF THREAD

[russkcpa]

The card has never shown up

I filed a police report which enabled me to have the PSA certificate cancelled

A "delivery dispute" has been filed by Fanatics with Fedex . I honestly don't know where this will end up. My rep at Fanatics believes "Fedex will be difficult" yet he has never seen a situation like this.

I will wait for an official response from Fedex before I take legal action. My rep understands that I will take legal action against Fanatics and Fedex.

I am preparing a summary containing all of the comments on this thread that describe virtually the same issue with the delivery of a Fedex package requiring direct signature confirmation. Please keep them coming. Thanks so much for your support.
Russ

[Stampsfan]

Originally Posted by russkcpa

...My rep at Fanatics believes "Fedex will be difficult" yet he has never seen a situation like this.

I find it hard to believe that this is the first time Fanatics / PWCC has had a package supposedly delivered by FedEx where it was "signed" for and the customer claims it never showed up.

[russkcpa]

Fedex will not disclose who the package was "delivered to" Their only evidence of delivery is the squiggly line signature by R.Russ. They will not disclose who the driver contacted when Fedex dispatched him/her back to the site to retrieve the package.

My office is on the 2nd floor of a very busy 3 floor office building in downtown Venice FL. The area in downtown Venice is loaded with tourists this time of year. Many tourists use the large parking lot adjacent to my building when they shop. Automatic sliding doors lead into a small lobby in the building. At the end of the lobby is another set of doors which opened into a Bank of America branch. This branch closed sometime after Covid. The lobby has a few arm chairs adjacent to the two elevators. Many long time visitors, snowbirds, workers and drivers go in and out of our building because they know there are men's and women's rest rooms there. All 2nd and 3rd floor suites are clearly marked in a large lobby directory. Unfortunately there are no security cameras inside the lobby or outside the building entrance.

I would suspect in discovery it will be possible to see a history of delivery confirmation forms with the signature of packages delivered by the driver. I suspect more squiggly lines will surface. I REALLY need Fanatics to be a bigger advocate for me with Fedex.

[pawpawdiv9]

I posted in the HA thread but this my experience with Heritage
It was shipped FedEx
When delivered they asked for my driver license and took photo of it and made me sign their iPad
This was a 2500 $ package to my house
The box did not say heritage auctions on it but the item was packaged well
Just my recent experience

[russkcpa]

Originally Posted by pawpawdiv9

I posted in the HA thread but this my experience with Heritage
It was shipped FedEx
When delivered they asked for my driver license and took photo of it and made me sign their iPad
This was a 2500 $ package to my house
The box did not say heritage auctions on it but the item was packaged well
Just my recent experience

Thank you. That is the correct procedure. If drivers only knew what they were delivering they would obtain that information.

[conor912]

Originally Posted by russkcpa

If drivers only knew what they were delivering they would obtain that information.

I've always wondered about that. I totally get the validity of that argument, but I also don't feel comfortable with a delivery guy knowing A) my package is worth his yearly salary, and B) the name, address, and face of a house that has these types of valuable items in it. It's a double edged sword, for sure.

[jayshum]

Originally Posted by russkcpa

Thank you. That is the correct procedure. If drivers only knew what they were delivering they would obtain that information.

Originally Posted by conor912

I've always wondered about that. I totally get the validity of that argument, but I also don't feel comfortable with a delivery guy knowing A) my package is worth his yearly salary, and B) the name, address, and face of a house that has these types of valuable items in it. It's a double edged sword, for sure.

There's no reason a driver needs to know what they're delivering or the value of it. If the shipper paid for a signature on delivery, that's all the driver needs to know, and the driver should get it whether he knows what's in the box is worth $40 or $40K.

[russkcpa]

Originally Posted by conor912

I've always wondered about that. I totally get the validity of that argument, but I also don't feel comfortable with a delivery guy knowing A) my package is worth his yearly salary, and B) the name, address, and face of a house that has these types of valuable items in it. It's a double edged sword, for sure.

Very good points....especially B

[D. Bergin]

Originally Posted by pawpawdiv9

I posted in the HA thread but this my experience with Heritage
It was shipped FedEx
When delivered they asked for my driver license and took photo of it and made me sign their iPad
This was a 2500 $ package to my house
The box did not say heritage auctions on it but the item was packaged well
Just my recent experience

I wonder if it is possible Fanatics clicked the box "Adult Signature Required", rather then "Direct Signature Required" in order to save money on shipping?

Makes a difference when the delivery is to a busy office building.

[Balticfox]

Originally Posted by D. Bergin

I wonder if it is possible Fanatics clicked the box "Adult Signature Required", rather then "Direct Signature Required" in order to save money on shipping?

Well such a move would certainly doom Fanatics in both court and with their insurance company.

[Peter_Spaeth]

BTW, Fanatics' Terms of Use include a broad arbitration clause.

https://help.fanaticscollect.com/hc/...5JJVNQ71603KEF

[jingram058]

Originally Posted by russkcpa

Fedex will not disclose who the package was "delivered to" Their only evidence of delivery is the squiggly line signature by R.Russ. They will not disclose who the driver contacted when Fedex dispatched him/her back to the site to retrieve the package.

My office is on the 2nd floor of a very busy 3 floor office building in downtown Venice FL. The area in downtown Venice is loaded with tourists this time of year. Many tourists use the large parking lot adjacent to my building when they shop. Automatic sliding doors lead into a small lobby in the building. At the end of the lobby is another set of doors which opened into a Bank of America branch. This branch closed sometime after Covid. The lobby has a few arm chairs adjacent to the two elevators. Many long time visitors, snowbirds, workers and drivers go in and out of our building because they know there are men's and women's rest rooms there. All 2nd and 3rd floor suites are clearly marked in a large lobby directory. Unfortunately there are no security cameras inside the lobby or outside the building entrance.

I would suspect in discovery it will be possible to see a history of delivery confirmation forms with the signature of packages delivered by the driver. I suspect more squiggly lines will surface. I REALLY need Fanatics to be a bigger advocate for me with Fedex.

Living in Fort Myers, and former volunteer at the Seaboard railway depot museum in Venice, I'm quite familiar with where you are. In fact, I was just up there a few days ago. Yes, right now is "in season" and snowbirds are everywhere.

[Peter_Spaeth]

Originally Posted by russkcpa

The card has never shown up

I filed a police report which enabled me to have the PSA certificate cancelled

A "delivery dispute" has been filed by Fanatics with Fedex . I honestly don't know where this will end up. My rep at Fanatics believes "Fedex will be difficult" yet he has never seen a situation like this.

I will wait for an official response from Fedex before I take legal action. My rep understands that I will take legal action against Fanatics and Fedex.

I am preparing a summary containing all of the comments on this thread that describe virtually the same issue with the delivery of a Fedex package requiring direct signature confirmation. Please keep them coming. Thanks so much for your support.
Russ

Your Fanatics rep does not seem to understand Fanatics has an unconditional contractual duty to deliver the card to you that has nothing to do with Fed Ex or whether Fed Ex is being difficult or the outcome of a "delivery dispute." If the carrier they chose effed up, that is not your problem legally. Fanatics is a huge business, this claim is a pittance to them. I suggest contacting their chief legal officer: https://www.fanaticsinc.com/gregg-winiarski and/or the CEO of Fanatics Collectibles: https://www.fanaticsinc.com/mike-mahan-1

[nolemmings]

Originally Posted by Peter_Spaeth

Your Fanatics rep does not seem to understand Fanatics has an unconditional contractual duty to deliver the card to you that has nothing to do with Fed Ex or whether Fed Ex is being difficult or the outcome of a "delivery dispute." If the carrier they chose effed up, that is not your problem legally. Fanatics is a huge business, this claim is a pittance to them. I suggest contacting their chief legal officer: https://www.fanaticsinc.com/gregg-winiarski and/or the CEO of Fanatics Collectibles: https://www.fanaticsinc.com/mike-mahan-1

I would wager that Fanatics' legal department was made aware of this situation fairly early, and that the rep with whom OP is dealing is simply the current face of the company who is not acting on his own.

[Yoda]

Russ should contact his rep and demand that this whole sad episode be brought to the attention of senior management. If a lost/stolen item is worth 40k, then they should be aware of it. The longer it sits unresolved, the less the chance for recovery.

[Peter_Spaeth]

Originally Posted by nolemmings

I would wager that Fanatics' legal department was made aware of this situation fairly early, and that the rep with whom OP is dealing is simply the current face of the company who is not acting on his own.

I would not assume that. The rep could have just asked his supervisor who told him to pressure Fed Ex.

[nolemmings]

Originally Posted by Peter_Spaeth

I would not assume that. The rep could have just asked his supervisor who told him to pressure Fed Ex.

Possibly, but I would be surprised. We may never know but I would not want lower level company representatives making statements or taking actions without my knowledge, potentially binding the company to a position in subsequent legal proceedings that I would not have counseled. But maybe that's just me, and Fanatics' protocols have different thresholds before legal gets involved.

[Peter_Spaeth]

Originally Posted by nolemmings

Possibly, but I would be surprised. We may never know but I would not want lower level company representatives making statements or taking actions without my knowledge, potentially binding the company to a position in subsequent legal proceedings that I would not have counseled. But maybe that's just me, and Fanatics' protocols have different thresholds before legal gets involved.

It's very early. They may ask sales level people to try to work things out before escalating them to management and that's what the rep is trying to do. This is a very substantial company, this ain't Brent and Betsy. There is no reason to believe a 40K delivery dispute has already reached anyone in authority.

[nolemmings]

Originally Posted by Peter_Spaeth

It's very early. They may ask sales level people to try to work things out before escalating them to management and that's what the rep is trying to do. This is a very substantial company. There is no reason to believe a 40K delivery dispute has already reached anyone in authority.

You could be right. Then again, once made aware that their customer has filed a police report and that law enforcement at some point may be making inquiries, I would think that legal is at least notified and kept in the loop.

[ZiggerZagger]

Russ -- good chatting with you a few months back, and like the others I'm gutted for you.

My recent FedEx experience was rough as well:

PSA Reholder submission
-Just over 70k in value
-Sent back to me FedEx Overnight service, and moving through system on 01/09
-Not delivered 01/10. Nor on 01/11, nor 01/12
-Out for delivery on 01/13 and I was home all day, waiting
-No delivery attempt 01/13, but at end of day the driver stated 'delivery attempted, no recipient available', and then uploaded a blacked out photo with her finger over the camera lens to prove a delivery had been attempted
-Customer service of absolutely no help via phone
-01/14 successful delivery of the Overnight service package

Also, PSA has started shipping cards back in poly bags, rather than multiple boxes it seems. The corner of the single box was crunched to heck, but thankfully slabs were spared. Must have taken a direct blow on the corner when dropped on a hard surface.

That said, had a wonderful experience with UPS this week on an Overnight delivery. There you have it

Hoping for the very best possible outcome for you, Russ.
|

[Exhibitman]

USPS registered. Period.

[Balticfox]

Originally Posted by russkcpa

I am preparing a summary containing all of the comments on this thread that describe virtually the same issue with the delivery of a Fedex package requiring direct signature confirmation. Please keep them coming.

Youtube is absolutely chock full of videos detailing carelessness/sloppiness of FedEx drivers. Copy a bunch of those for the judge/jury.